Process Associate Jobs in Hyderabad - Mahira Tech Solutions Pvt Ltd
Job Description
Skills Required:
- Excellent typing speed.
- Excellent communication
skills required.
- Hiring
undergraduates/Graduates/Post graduates
- Basic understanding of
Healthcare, Sports, Yoga, Fitness and Travel
- Ability to handle Customers
query and resolve issues ASAP as per Standard Procedure.
- Respond to customer inquiries
and problem escalations.
- Maintain thorough
understanding of process and policies.
- Interact with customers to
provide and process. Information in response to inquiries, concerns,
- and
requests about products and services.
Job Responsibilities:
- Reading Operator comments
- Checking service status of
account in diagnostic tools
- Understanding of Healthcare,
Sports, Yoga, Fitness and Travel
- Effective communication and
close looping with client in case of observation
- Updating status in internal
as well as client tools
- Each Desk handling concurrent
chats
- Group chat and Chat
forwarding
- Canned messages for faster
chat
- Reports on daily chat
- Monthly consolidated Reports
Job Particulars
Role bpo telecaller
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id525674
Job Category BPO , Analyst / Analytics , Logistics / Transportation
Locality Address
State Telangana
Country India
About Company
Mahira Tech Solutions provides rewarding career opportunities for Consultants and enables our Clients to become more agile and competitive through the innovative use of technology, people and process. Our Staffing division places top technology professionals in contract, contract-to-hire, direct hire and SOW / Statement of Work based positions with industry leaders and innovative start-ups that are developing the next generation of technology solutions.
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