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Process Associate Jobs in Mohali - Arch Recruiters

Last Date 26 Mar 2018

Arch Recruiters - Job Details

Date of posting: 25 Jan 18
JOB DESCRIPTION :
  • Job Profile/Designation       :     Process Associate (Call-Center Executive)
  • Job Location                       :      Mohali
  • Desired Experience            :      Should have some prior experience. Freshers are not required.
  • Job Timings                        :      24 X 7 (Shifts)
  • CAB facility                         :      Yes (Subsidized)Salary ;
  • Salary                                  :      21500 + Commission on sales + Over Time +Provident Fund +Gratuity +Leave   encashment
  • Candidates, who have experience of 2 years or more, in International Call center, may be paid more.
Interview Process               :      
  • English & Aptitude test
  •  HR Round-Personal Interview
  • Voice Round
JOB DESCRIPTION :
  • Customer Sales and Service representatives provide front line sales and service to customers via inbound telephone calls. 
  • These agents are responsible for maintaining high standards of performance, sales, and service levels.
Essential Duties and Responsibilities :-
  • Ability to handle inbound customer sales and service telephone calls.
  • Ability to work in a fast-paced, multi-skill work environment.
  • Ability to process continual workload for extended periods in assigned area.
  • Ability to provide a consistently high level of quality customer service.
  • Ability to process customer sales orders.Ability to maximize sales opportunities by offering customer upsells
  • Timeliness and ability to adhere to assigned schedule segments.
  • Ability to meet and sustain minimum performance, attendance, and behavioral standards.
  • Ability to navigate, lookup, and enter orders into the customer order entry system (via computer).
  • Ability to remain current with new customer sales and service procedures.
  • Ability to work flexible hours / overtime as required (including weekends).
  • Ability to perform other duties such as outbound telephone, inbound email and white-mail services (when/if assigned).
  • Respond to customer inquiries through inbound email contact from current and prospective customers.
Knowledge, Skills and Abilities :-
  • Graduate or Non-Graduate with very good English speaking skills
  • Minimum of 25 words per minute typing speed
  • Oral Communication Skills Rate and clarity of speech, tone and inflection and grammar
  • Written Communications Spelling Skills, grammar and legible handwriting
  • PC Skills Prior experience with computers and/or data entryComposure 
  • Ability to work in high paced environment and competently service customersAdaptability 
  • Ability to handle change in routine or work rules and available to accommodate flexible work hours
  • Customer Focus Oriented to serving the customer
  • Ability to work independently as well as being a team player
  • Multi-task oriented- Sales Skills 
  • Prior experience preferred
  • Problem Solving Skills
  • Positive attitude.
  • PERKS :CAB Facility

Job Summary

Job Type : Full Time
Job Role : BPO / Telecaller
Job Category : Diploma,BPO,BSc/BCA/BBM
Hiring Process : Written-test, Face to Face Interview
Who can apply : Freshers

About Arch Recruiters

  • Arch Recruiters is a recruitment consultancy based in Mohali.

    We are providing manpower to various industries viz. BPO/KPO, ITES, Education, Immigration, Real Estate etc. 

    We manage the whole interview process, relaying feedback, sending candidates to clients and job opportunities to candidates.

    We are the mediators between a candidate and a corporate and expert in negotiating the best deal possible between the two.

    We do not charge anything from the

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Arch Recruiters recruiting Process Associate candidates nearby Mohali.Arch Recruiters vacancies for Process Associate is recruited through Written-test, Face to Face Interview etc.
Arch Recruiters Company recruits a lot of candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in BPO / Telecaller job field. The candidates nearby Mohali can apply for Process Associate position in Arch Recruiters. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Arch Recruiters recruitment, candidates are mostly chosen for the department of BPO / Telecaller . To learn more about the current jobs and other details, it is better to go through official site of Arch Recruiters and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Arch Recruiters and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Arch Recruiters and near your city and get a secured career.