Process Associate Jobs in Mohali - Arch Recruiters
Process Associate
Job Description
- Job Profile/Designation : Process Associate (Call-Center Executive)
- Job Location : Mohali
- Desired Experience : Should have some prior experience. Freshers are not required.
- Job Timings : 24 X 7 (Shifts)
- CAB facility : Yes (Subsidized)Salary ;
- Salary : 21500 + Commission on sales + Over Time +Provident Fund +Gratuity +Leave encashment
- Candidates, who have experience of 2 years or more, in International Call center, may be paid more.
- English & Aptitude test
- HR Round-Personal Interview
- Voice Round
- Customer Sales and Service representatives provide front line sales and service to customers via inbound telephone calls.
- These agents are responsible for maintaining high standards of performance, sales, and service levels.
- Ability to handle inbound customer sales and service telephone calls.
- Ability to work in a fast-paced, multi-skill work environment.
- Ability to process continual workload for extended periods in assigned area.
- Ability to provide a consistently high level of quality customer service.
- Ability to process customer sales orders.Ability to maximize sales opportunities by offering customer upsells
- Timeliness and ability to adhere to assigned schedule segments.
- Ability to meet and sustain minimum performance, attendance, and behavioral standards.
- Ability to navigate, lookup, and enter orders into the customer order entry system (via computer).
- Ability to remain current with new customer sales and service procedures.
- Ability to work flexible hours / overtime as required (including weekends).
- Ability to perform other duties such as outbound telephone, inbound email and white-mail services (when/if assigned).
- Respond to customer inquiries through inbound email contact from current and prospective customers.
- Graduate or Non-Graduate with very good English speaking skills
- Minimum of 25 words per minute typing speed
- Oral Communication Skills Rate and clarity of speech, tone and inflection and grammar
- Written Communications Spelling Skills, grammar and legible handwriting
- PC Skills Prior experience with computers and/or data entryComposure
- Ability to work in high paced environment and competently service customersAdaptability
- Ability to handle change in routine or work rules and available to accommodate flexible work hours
- Customer Focus Oriented to serving the customer
- Ability to work independently as well as being a team player
- Multi-task oriented- Sales Skills
- Prior experience preferred
- Problem Solving Skills
- Positive attitude.
- PERKS :CAB Facility
Job Particulars
About Company
Arch Recruiters is a recruitment consultancy based in Mohali.
We are providing manpower to various industries viz. BPO/KPO, ITES, Education, Immigration, Real Estate etc.
We manage the whole interview process, relaying feedback, sending candidates to clients and job opportunities to candidates.
We are the mediators between a candidate and a corporate and expert in negotiating the best deal possible between the two.
We do not charge anything from the