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Process Associate Jobs in Noida - HCL

Process Associate

HCL
experience-icon 3 Years
salary-icon Not disclosed
qualification-icon Any Post Graduate, Any Graduate
Expired

Posted: 16 Aug 19

Job Description

Process Associate

SR Number: HCL/HCL/2019/1082875

No. of Positions: 01 Post

Experience: 3-5 Years

Location: Noida

QUALIFICATION:
  • To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA 
  • Able to work independently and efficiently to meet SLA
  • Able to comprehend the request of the customer and meet the quality standard 
  • (1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process 
  • (2.) Improving skill level throughSelf development / nominating training programs
  • Skill reverification Tests 
  • (3.) Meet the defined Quality Scores. Innovation & Process Improvement 
  • (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team 
  • (5.) To consistently meet or exceed CSAT parameters as defined for the process.

Skill (Primary): Support Competencies (BSERV )-Procure/Contract/Partner-Alliance Management

Job Particulars

Education Any Post Graduate, Any Graduate
Who can apply Experienced (3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id673872
Locality Address
Country India

About Company

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 137,000+ ‘Ideapreneurs’ working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 8.6 billion for for Financial Year Ended 31st Mar, 2019.
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