Process Associate Jobs in Noida - HCL
Process Associate
HCL
Expired
Posted: 16 Aug 19
Job Description
Process Associate
SR Number: HCL/HCL/2019/1082875
No. of Positions: 01 Post
Experience: 3-5 Years
Location: Noida
QUALIFICATION:
- To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA
- Able to work independently and efficiently to meet SLA
- Able to comprehend the request of the customer and meet the quality standard
- (1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process
- (2.) Improving skill level throughSelf development / nominating training programs
- Skill reverification Tests
- (3.) Meet the defined Quality Scores. Innovation & Process Improvement
- (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
- (5.) To consistently meet or exceed CSAT parameters as defined for the process.
Skill (Primary): Support Competencies (BSERV )-Procure/Contract/Partner-Alliance Management
Job Particulars
Role bpo telecaller
Education Any Post Graduate, Any Graduate
Who can apply Experienced (3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id673872
Job Category BPO , 1 to 3 Yr Exp
Locality Address
State Uttar Pradesh
Country India
About Company
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 137,000+ ‘Ideapreneurs’ working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 8.6 billion for for Financial Year Ended 31st Mar, 2019.
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