Process Associate Jobs in Pondicherry - Eximio Services and Solutions Private Limited
Job Description
Roles and Responsibilities
- Build sustainable relationships of trust through open and interactive communication Maintain records of customer interactions, customer accounts, and file documents
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Building lasting relationships with clients and other call center team members based on trust and reliability
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs
- Taking part in training and other learning opportunities to expand knowledge of company and position
- Adhering to all company policies and procedures
Desired Candidate Profile
- Excellent Communication skills with strong command on English Language.
- Ability to multitask, manage time and prioritize
- Good data entry and typing skills
- Good computer skills
- Ability to ask prying questions and diffuse tense situations
- Strong time management and decision making skills
- Comfortable working for Night Shift
Job Particulars
About Company
Eximio is a digital transformation agency and an offshore delivery partner offering strategic consulting, creative designing and also cutting-edge development. We bring in advanced standards, engineer the evolution of your existing business model and give a worldwide presence. We follow Agile methodology that ensures solutions for requirements, that evolves as a result of close collaboration with an explicit workflow, adjustments can be made to timelines and budgets. We provide revolutionary solutions to ease the workload and thrive in the highly competitive market.
Our core management team has a rich Product & Service development heritage. We offer innovative solutions, consulting, Digital transformation, Application management and Data solutions & Analytics. As we all know we are in the customer centric era, Outstanding Customer service is really essential to build our brand value and getting loyal customers. We are aligned to provide unique value in every step. The roadmaps and frameworks are directly based on the insights of our customers.
