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Process Associate Jobs in Pune - IGT Solutions

Process Associate

IGT Solutions
experience-icon 0 Years
salary-icon 13000 - 18000 Monthly
qualification-icon BBA/BBM, MBA/PGDM, Any Graduate
Expired

Posted: 11 Aug 21

Job Description

Process Associate

Experience

·       Freshers

·       Desired experience in E- Commerce industry or Domestic Premium Segment Call Center

Technical Competencies: (Job related)

·       Typing speed and Accuracy: 25 WPM with >=90% accuracy

·       Versant Test (Separate test for both Spoken & Written English test). The cut off score should be in-line with prescribed target

Soft Skills: (Job related)

·       Excellent Verbal communication in English and Hindi

·       Good Listening skills and Attention to details

·       Logical and reasoning abilities to take right decisions to solve customer problems.

·       Result oriented who can drive towards stringent targets.

·       Basic knowledge of Customer Service.

·       Ready to work in rotational shifts.

Job Duties:

Primary responsibility is to answer inbound and outbound calls, manage customer expectations and provide quick & accurate resolution within the specified TAT.

·       Provide First Time Resolution to customers on calls

·       Maintain notes on relevant systems for tracking purposes as per SOP

·       Maintain high level of compliance to the standard operating procedure (SOP)) defined by the line of business.

·       Maintain accurate and updated knowledge of Process procedures and systems.

·       Ability to use logical reasoning and adjust quickly in short timeframe with enough supervision

·       Ability to build rapport with customers on the call

·       Should be a quick learner. Display patience and problem solving skills

·       Facilitate process improvement by escalating relevant issues to the right department

·       Be a brand ambassador for the project

·       Create a WOW exp. for the customer (C-Sat) and Customer Experience

·       Provide quick an effective resolution to the customer's queries in conformance to the Quality Monitoring system

·       Should be comfortable in using the e-commerce mobile apps and website and should have basic awareness about the ecommerce industry

Mandatory Requirements:

·       Should be ready to work in flexible shifts Rotating throughout Day/Night and 6 days working

·       Adherence to company policies, rules and regulations

·       To follow quality processes thoroughly using checklist standards

·       Responsible for complying with all QMS and ISMS Policies and procedures

·       Residing within the radius of 20 KM (Depending on the location) 

Job Particulars

Role hr admin
Education BBA/BBM, MBA/PGDM, Any Graduate
Who can apply Freshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id1287964
Locality Address Viman Nagar
Country India

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