Process Associate Jobs in Pune - IGT Solutions

Process Associate
IGT Solutions
Pune(Viman Nagar )
BBA/BBM, Any Graduate, MBA/PGDM
0 Years
13000 - 18000 Monthly
IGT Solutions
Last Date 10 Oct 2021
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IGT Solutions - Job Details

Date of posting: 11 Aug 21
Process Associate

Experience

·       Freshers

·       Desired experience in E- Commerce industry or Domestic Premium Segment Call Center

Technical Competencies: (Job related)

·       Typing speed and Accuracy: 25 WPM with >=90% accuracy

·       Versant Test (Separate test for both Spoken & Written English test). The cut off score should be in-line with prescribed target

Soft Skills: (Job related)

·       Excellent Verbal communication in English and Hindi

·       Good Listening skills and Attention to details

·       Logical and reasoning abilities to take right decisions to solve customer problems.

·       Result oriented who can drive towards stringent targets.

·       Basic knowledge of Customer Service.

·       Ready to work in rotational shifts.

Job Duties:

Primary responsibility is to answer inbound and outbound calls, manage customer expectations and provide quick & accurate resolution within the specified TAT.

·       Provide First Time Resolution to customers on calls

·       Maintain notes on relevant systems for tracking purposes as per SOP

·       Maintain high level of compliance to the standard operating procedure (SOP)) defined by the line of business.

·       Maintain accurate and updated knowledge of Process procedures and systems.

·       Ability to use logical reasoning and adjust quickly in short timeframe with enough supervision

·       Ability to build rapport with customers on the call

·       Should be a quick learner. Display patience and problem solving skills

·       Facilitate process improvement by escalating relevant issues to the right department

·       Be a brand ambassador for the project

·       Create a WOW exp. for the customer (C-Sat) and Customer Experience

·       Provide quick an effective resolution to the customer's queries in conformance to the Quality Monitoring system

·       Should be comfortable in using the e-commerce mobile apps and website and should have basic awareness about the ecommerce industry

Mandatory Requirements:

·       Should be ready to work in flexible shifts Rotating throughout Day/Night and 6 days working

·       Adherence to company policies, rules and regulations

·       To follow quality processes thoroughly using checklist standards

·       Responsible for complying with all QMS and ISMS Policies and procedures

·       Residing within the radius of 20 KM (Depending on the location) 

Job Summary

Job Type : Full Time
Job Role : HR / Admin
Hiring Process : Telephonic Interview
Who can apply : Freshers
Country : India

About IGT Solutions

IGT Solutions
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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IGT Solutions recruiting Process Associate candidates nearby Pune(Viman Nagar ).IGT Solutions vacancies for Process Associate is recruited through Written-test, Face to Face Interview etc.
IGT Solutions Company recruits a lot of candidates every year based on the skills . The candidates with BBA/BBM, Any Graduate, MBA/PGDM are selected to full fill the vacancies in HR / Admin job field. The candidates nearby Pune(Viman Nagar ) can apply for Process Associate position in IGT Solutions. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the IGT Solutions recruitment, candidates are mostly chosen for the department of HR / Admin . To learn more about the current jobs and other details, it is better to go through official site of IGT Solutions and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of IGT Solutions and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in IGT Solutions and near your city and get a secured career.