Process Associate Jobs Opening in Avighna Infosolutions at Kuvempunagar, Mysore

Process Associate

Avighna Infosolutions

0 Years

Not disclosed

Expired

Posted: 08 Dec 23

We are looking for graduates with good English communication and computer skills.

Responsibilities:

Provide First Time Resolution to customers on calls

Maintain notes on relevant systems for tracking purposes as per SOP

Maintain high level of compliance to the standard operating procedure (SOP)) defined by the line of business.

Maintain accurate and updated knowledge of Process procedures and systems.

Ability to use logical reasoning and adjust quickly in short timeframe with enough supervision

Ability to build rapport with customers on the call

Should be a quick learner. Display patience and problem solving skills

Facilitate process improvement by escalating relevant issues to the right department

Be a brand ambassador for the project

Create a WOW exp. for the customer (C-Sat) and Customer Experience

Provide quick an effective resolution to the customer's queries

Should be comfortable in using the e-commerce mobile apps and website and should have basic awareness about the ecommerce industry

Requirements:

Adherence to company policies, rules and regulations

To follow quality processes thoroughly using checklist standards

Excellent Verbal communication in English

Good Listening skills and Attention to details

Logical and reasoning abilities to take right decisions to solve customer problems.

Result oriented who can drive towards stringent targets.

Basic knowledge of Customer Service.

Ready to work in rotational shifts.

More information about this Process Associate Job

Please go through the below FAQs to get all answers related to the given Process Associate job

What are the job requirements to apply for this Process Associate job position?
- Ans: A candidate must have a minimum of fresher as an Process Associate

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, BBA/BBM
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Process Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Process Associate position?
- Ans: There are immediate 1 job openings for Process Associate in our Organisation.