Process Associate / Senior Process Associate Jobs Opening in Eximio service & solution pvt ltd at Ambattur, Chennai

Number of Positions: 50-100

Process : International Voice process – Outbound

Shift Timing : 7:30pm - 5:30am IST (Night Shift) - Monday to Friday

Salary Details: INR 15000 to 25000

Job Title: Process Associate / Senior Process Associate

Job Description:

Build sustainable relationships of trust through open and interactive communication

Maintain records of customer interactions, customer accounts

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that the customers feel supported and valued

Engaging in active listening with callers, confirming or clarifying information as needed

Building lasting relationships with clients and other call centre team members based on trust and reliability

Utilizing software, databases, scripts, and tools appropriately

Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.

Making sales or recommendations for products or services that may better suit client needs

Taking part in training and other learning opportunities to expand knowledge of company and position

Adhering to all company policies and procedures

Desired Candidate Profile:

Excellent Communication skills with strong command on English Language.

Ability to multitask, manage time and prioritize

Good data entry and typing skills

Good computer skills

Ability to ask prying questions and diffuse tense situations

Strong time management and decision making skills

Comfortable working for Night Shift.

1. What are the job requirements to apply for this Process Associate / Senior Process Associate job position?
   
   • Ans: A candidate must have a minimum of fresher as an Process Associate / Senior Process Associate


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: Diploma, 12th Pass (HSE)
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 15000 and 25000 Monthly. The Salary will depend on the interview. This Process Associate / Senior Process Associate is a Full Time in Chennai.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Process Associate / Senior Process Associate is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Process Associate / Senior Process Associate position?
   
   • Ans: There are immediate 50 job openings for Process Associate / Senior Process Associate in our Organisation.