Process Specialist Jobs in Hyderabad - Cognizant
Job Description
Process Specialist
Location : Hyderabad, Telangana, India
Job ID: 00033107611
Qualification:
Graduate (exclusion) : BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
Responsibility:
Stakeholder/Business Management:
- Update trackers, Create/Update tickets, update required applications & tools and keep TL informed of new issues.
- Use eMail and CRM tool, provide Quality Monitoring, First level escalations.
- Team huddles, Knowledge base updates and Process Improvements.
- Prepare meaningful reports in context to the audits, training etc.
- Ideate and implement process improvement projects.
Process Improvements and Adherence:
- Ensure process guidelines are followed and met as documented.
- Adhere to shift handover process.
- Quality Monitoring.
- Be responsible for the process improvement ideas on productivity, accuracy & turnaround time.
Project Control, Management and Review / Program delivery:
- Raise process related issues on time with process lead and team lead.
- Resolve process related queries and expedite on data requests.
- Record data relating to production statistics, end-user related notes, etc as appropriate .
- Contribute towards creation of knowledge updates & stay updated with process knowledge / changes.
- Perform root cause analysis on the errors made by the team members.
Customer Relationship Management :
- Provide information, educate customer, troubleshoot, probe and fix issues.
- Follow up on Waiting/Open issues, feedback and coaching.
- Conduct Quality audits and review of teams’ performance.
Job Particulars
Role others
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id643603
Job Category Others
Locality Address
State Telangana
Country India
About Company
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.Shift: Day Job
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