Process Specialist Job in Cognizant at Hyderabad

Process Specialist

Cognizant

0 Years

Not disclosed

Expired

Posted: 27 Jun 19

Job Description

Process Specialist

Location : Hyderabad, Telangana, India

Job ID: 00033107611

Qualification:

Graduate (exclusion) : BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

Responsibility:

Stakeholder/Business Management:

Update trackers, Create/Update tickets, update required applications & tools and keep TL informed of new issues.
Use eMail and CRM tool, provide Quality Monitoring, First level escalations.
Team huddles, Knowledge base updates and Process Improvements.
Prepare meaningful reports in context to the audits, training etc.
Ideate and implement process improvement projects.

Process Improvements and Adherence:

Ensure process guidelines are followed and met as documented.
Adhere to shift handover process.
Quality Monitoring.
Be responsible for the process improvement ideas on productivity, accuracy & turnaround time.

Project Control, Management and Review / Program delivery:

Raise process related issues on time with process lead and team lead.
Resolve process related queries and expedite on data requests.
Record data relating to production statistics, end-user related notes, etc as appropriate .
Contribute towards creation of knowledge updates & stay updated with process knowledge / changes.
Perform root cause analysis on the errors made by the team members.

Customer Relationship Management :

Provide information, educate customer, troubleshoot, probe and fix issues.
Follow up on Waiting/Open issues, feedback and coaching.
Conduct Quality audits and review of teams’ performance.

Job Particulars

Role others

Education BE/B.Tech, MCA

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id643603

Job Category Others

Locality Address

State Telangana

Country India

About Company

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.Shift: Day Job

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