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Product Success Engineer Jobs in Bangalore - ServiceNow

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Product Success Engineer
ServiceNow
ServiceNow
Last Date 14 Mar 2021
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ServiceNow - Job Details

Date of posting: 14 Jan 21
Job Title: Product Success Architect

Role
  • Engage with customer on strategic accounts and provide solutions to get better business outcomes for the customer.
  • Bring actionable customer voice from the engagements and collaborate with product teams to improve the product
  • Develop Tools and Solution Playbooks
  • Handle customer issues that are unable to be solved by support or PS staff.
  • Lead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues, often spanning multiple product lines
  • Development of required client specific reporting
  • Be a key member of the overall implementation partner team
  • Prepare client facing and internal deliverables that are technology related
  • Lead requirement gathering workshops to identify use cases and value-based acceptance criteria.
  • Drive the continuous improvements of our implementation methodology based on client experiences
  • Mentor field resources in implementation methodology, configuration, and best practices for the ITOM application suite
  • Up to 40% travel annually

Responsibilities
  • Manage and drive the overall resolution of highly visible, global and strategic customer situations, ensuring 100% customer satisfaction.
  • Customer oriented R&D (CORD) - collect information from the field based on customer requirements, use cases, wish lists, as well as explore new cutting-edge technologies, and devise their incorporation into the different products.
  • CORD - Develop best practice protocols based on experience collected from customer implementations.
  • Analyze intricate problem scenarios and develop creative solutions to resolve these issues in real time, as well as port back selected solutions into general releases.
  • Engage and collaborate closely with the ServiceNow R&D teams to improve product based on customer voice.
  • Lead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues, often spanning multiple product lines.
Role

In order to be successful in this role, we need someone who has strong technical understanding and experience in one or more of the following areas
  • E./B.Tech./M.E./M.S./M.Tech. from Computer Science, Electronics and Communications and Electrical Engineering fields with excellent academic record
  • 10-15 years of field technical consulting experience with large enterprise customers.
  • ITIL / CMDB implementations (CCMDB, UCMDB, etc.)
  • Advanced and current understanding (and practice) in Windows Domain and Unix System Administration.
  • Scripting with javascript, powershell, perl, wmi, ssh, python, etc.
  • Cloud and Config integration & automation expertise with orchestration
  • Service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc)
  • Cloud Management Platforms such as AWS, VMware, BMC, etc.
  • IT Operations management tools experience in enterprise environments
  • Good communication and presentation skills to include technical and business concepts
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery

Compensation And Work Atmosphere
  • We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Job Summary

Job Type : 0
Job Category : Core Technical
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About ServiceNow

ServiceNow
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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