Product Support Administrator - SaaS Domain Jobs in Hyderabad - CEIPAL Corp.
Job Description
Together we drive the HCM software revolution!
We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. At CEIPAL, our core values are not just words on the back of your badge. Given the criticality of this role to CEIPAL's success, this philosophy starts with you.
As the driving force behind CEIPAL's Customer Experience, you would have to apply both conventional & unconventional methods to steer and successfully establish CEIPAL's thought leadership across geographies, in the best, most creative & fastest way Providing support to users/administrators of our platform. Supporting and contributing to the growth of best practices for our platform support
- Imagine working on the front lines of innovation! As one of the industry's youngest, leading software development company, our technology depends on finding and hiring the best and the brightest employees.
We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. At CEIPAL, our core values are not just words on the back of your badge. Given the criticality of this role to CEIPAL's success, this philosophy starts with you.
As the driving force behind CEIPAL's Customer Experience, you would have to apply both conventional & unconventional methods to steer and successfully establish CEIPAL's thought leadership across geographies, in the best, most creative & fastest way Providing support to users/administrators of our platform. Supporting and contributing to the growth of best practices for our platform support
- Understanding our platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
- Acting as a customer advocate, prioritizing and managing assigned incidents and escalations in the queue with little or no supervision.
- Engaging with the cross-functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution.
- This includes being the last point of escalation within the customer support department and mentoring junior team members in the various technologies.
- Adopting a pro-active approach of - Customer First- to minimize Churn amongst Customer accounts
- Strong presentation and communication skills (verbal, written, and active listening).
- Patience, Ownership and Customer-centricity to provide immaculate experience to our users
- Team player
- Must be ready to work in US timings (This is a - must have- as the hiring requirement is for the US geography)
- Prior experience in SaaS or B2B support is preferred.
- High Impact work - You are the face of Ceipal to our Customers
- Young, dynamic & fun-loving colleagues, good people to work with
- High flexibility & Autonomy
- Regular Team Lunches/Outings or Fun activities
- 2-way cabs for women
- Opportunity to learn & add value to a company on an exponential growth curve.
Job Particulars
Role it software engineer
Education Diploma, B.Com, M.Com, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma, 12th Pass (HSE)
Who can apply Experienced (2 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id964651
Job Category IT/Software , Diploma
Locality Address
State Telangana
Country India
About Company
CEIPAL Corp.
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