Product Support Engineer Jobs in Bangalore - Talisma Corporation Private Limited
Job Description
- Bachelor's degree or higher in CS, or IT with 60% in academics.
- Use SQL for creating queries and troubleshooting stored procedures.
- Utilize SQL profiler to identify root cause.
- Escalate cases when needed to Development and/or Level II or Level III Analysts for a resolution.
- Document issues and their resolutions for future issues of the same nature.
- If escalated to the Senior Analyst level, the Support Analyst I follow up on the issue for resolution and documentation.
- A thorough knowledge of business practices in order to understand how the process of Higher Education industry workflow in student life cycle management.
- Responsible for communicating to customers in non-technical and polite terms, how reports or data are being managed.
- Work as a team with resources across different locations.
- Work across disciplines and departments to solve complex problems.
- Successfully lead remote online sessions for troubleshooting customer issues.
- Knowledge on Microsoft SQL Server and be able to write SQL queries as well as troubleshooting database issues.
- Knowledge of Windows technologies.
- Knowledge of database programming using Microsoft SQL Server.
- Individuals should be ready to work on Sql Support project.
- Should have good SQL knowledge
- Candidates should have very good communication
Job Particulars
About Company
A wholly owned subsidiary of Campus Management Corp., is the leading provider of Digital Customer Engagement Platform for a wide range of industries.
Talisma solutions enable organizations to deliver an exceptional customer experience on a global scale across engagement channels and interactions. The company serves a variety of industries through its wide range of vertical specific solutions and delivers a combination of advisory / consulting and support services.
Talisma is present in over 30 countries with a direct presence in India, UK, Brazil, and the United States