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Product Support Engineer Jobs in Bangalore - Talisma Corporation Private Limited

Product Support Engineer

Talisma Corporation Private Limited
salary-icon Not disclosed
qualification-icon BCA, BE/B.Tech(Information Science/Technology (IS/IT)), BSc(Information Technology), MCA
Expired

Posted: 03 Mar 20

Job Description

Eligibility:

  • Bachelor's degree or higher in CS, or IT with 60% in academics.
Key Responsibilities:

  • Use SQL for creating queries and troubleshooting stored procedures.
  • Utilize SQL profiler to identify root cause.
  • Escalate cases when needed to Development and/or Level II or Level III Analysts for a resolution.
  • Document issues and their resolutions for future issues of the same nature.
  • If escalated to the Senior Analyst level, the Support Analyst I follow up on the issue for resolution and documentation.
  • A thorough knowledge of business practices in order to understand how the process of Higher Education industry workflow in student life cycle management.
  • Responsible for communicating to customers in non-technical and polite terms, how reports or data are being managed.
  • Work as a team with resources across different locations.
  • Work across disciplines and departments to solve complex problems.
  • Successfully lead remote online sessions for troubleshooting customer issues.

Technical Skills Required:

  • Knowledge on Microsoft SQL Server and be able to write SQL queries as well as troubleshooting database issues.
  • Knowledge of Windows technologies.
  • Knowledge of database programming using Microsoft SQL Server.
  • Individuals should be ready to work on Sql Support project.
  • Should have good SQL knowledge
  • Candidates should have very good communication
Salary : Up to 3 LPA

Work Location - Bangalore ( Candidates should be ready to travel Span India based on project need)

Job Particulars

Role others
Education BCA, BE/B.Tech(Information Science/Technology (IS/IT)), BSc(Information Technology), MCA
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Group Discussion
Employment TypeFull Time
Job Id878924
Job Category BSc/BCA/BBM
Locality Address
Country India

About Company

A wholly owned subsidiary of Campus Management Corp., is the leading provider of Digital Customer Engagement Platform for a wide range of industries.

Talisma solutions enable organizations to deliver an exceptional customer experience on a global scale across engagement channels and interactions. The company serves a variety of industries through its wide range of vertical specific solutions and delivers a combination of advisory / consulting and support services.

Talisma is present in over 30 countries with a direct presence in India, UK, Brazil, and the United States

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