Product Support Engineer Jobs in Bangalore - Talisma Corporation Private Limited

Product Support Engineer

Talisma Corporation Private Limited

Not disclosed

Expired

Posted: 03 Mar 20

Job Description

Eligibility:

Bachelor's degree or higher in CS, or IT with 60% in academics.

Key Responsibilities:

Use SQL for creating queries and troubleshooting stored procedures.
Utilize SQL profiler to identify root cause.
Escalate cases when needed to Development and/or Level II or Level III Analysts for a resolution.
Document issues and their resolutions for future issues of the same nature.
If escalated to the Senior Analyst level, the Support Analyst I follow up on the issue for resolution and documentation.
A thorough knowledge of business practices in order to understand how the process of Higher Education industry workflow in student life cycle management.
Responsible for communicating to customers in non-technical and polite terms, how reports or data are being managed.
Work as a team with resources across different locations.
Work across disciplines and departments to solve complex problems.
Successfully lead remote online sessions for troubleshooting customer issues.

Technical Skills Required:

Knowledge on Microsoft SQL Server and be able to write SQL queries as well as troubleshooting database issues.
Knowledge of Windows technologies.
Knowledge of database programming using Microsoft SQL Server.
Individuals should be ready to work on Sql Support project.
Should have good SQL knowledge
Candidates should have very good communication

Salary : Up to 3 LPA

Work Location - Bangalore ( Candidates should be ready to travel Span India based on project need)

Job Particulars

Role others

Education BCA, BE/B.Tech(Computer Science & Engineering (CSE), Electronics & Communication Engineering(ECE), Information Science/Technology (IS/IT)), BSc(Computer Science, Information Technology), MCA

Who can apply Freshers

Hiring Process Written-test, Face to Face Interview, Group Discussion

Employment TypeFull Time

Job Id878924

Job Category BSc/BCA/BBM

Locality Address

State Karnataka

Country India

About Company

A wholly owned subsidiary of Campus Management Corp., is the leading provider of Digital Customer Engagement Platform for a wide range of industries.

Talisma solutions enable organizations to deliver an exceptional customer experience on a global scale across engagement channels and interactions. The company serves a variety of industries through its wide range of vertical specific solutions and delivers a combination of advisory / consulting and support services.

Talisma is present in over 30 countries with a direct presence in India, UK, Brazil, and the United States

Product Support Engineer Job in Talisma Corporation Private Limited at Bangalore