Product Support Engineer Jobs in Noida - Venera Technologies Pvt Ltd
Job Description
- Troubleshoot issues reported by global customers and prospects.
- Follow-up with customers and internalteams until ticket gets resolved.
- Helping customers with their technical queries during pre-sales and post-sales.
- Document and track issues to closure through the helpdesk.
- Preserve important inputs in repository taken from customer cases and update them an in a knowledge base.
- Update/maintain Application documentation.
- Pre-release (UAT) testing of Application.
- Conduct product assessment activities such as performance tests.
- Monitor the Cloud services and maintain the upkeep of all Cloud system
- Technical Skills- Strong verbal and written communication skills.
- Good command on English is required.
Job Particulars
Role engineer core non it
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id655695
Job Category Core Technical
SkillsSoftware Testing AWS
Locality Address
State Uttar Pradesh
Country India
About Company
Venera is a front runner in working on new media technologies. We were among the first companies in the world to offer H.264 based video analysis solution. Our workforce gets opportunities to work on the latest technologies, be it upcoming CODECs and file formats, Blu-ray or 3D. As a technology visionary company, we believe in investing our resources to create media processing technologies of the future. Our employees are working on products that are changing the way media is analyzed or delivered. Our culture fosters growth for talented and motivated team players. We invite you to explore opportunities with us and see what your future may have to offer you.
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