Product Support Engineering Jobs in Bangalore - Salesken
Job Description
About the internship
Selected intern's day-to-day responsibilities include:
1. Troubleshooting any issues related to the Salesken platform
2. Diagnosing and troubleshooting technical issues, including account setup and network issues
3. Providing L1 and L2 support
4. Asking customers targeted questions to quickly understand the root of the problem
5. Engage clients through a series of actions, either via phone, email or chat, until they have solved a technical issue
6. Escalating unresolved issues to appropriate internal teams
7. Providing prompt and accurate feedback to customers
8. Referring to internal database or external resources to provide accurate tech solutions
9. Ensuring all issues are properly logged
10. Prioritizing and managing several open issues at one time
11. Following up with clients to ensure their queries are resolved
12. Preparing accurate and timely reports
1. Troubleshooting any issues related to the Salesken platform
2. Diagnosing and troubleshooting technical issues, including account setup and network issues
3. Providing L1 and L2 support
4. Asking customers targeted questions to quickly understand the root of the problem
5. Engage clients through a series of actions, either via phone, email or chat, until they have solved a technical issue
6. Escalating unresolved issues to appropriate internal teams
7. Providing prompt and accurate feedback to customers
8. Referring to internal database or external resources to provide accurate tech solutions
9. Ensuring all issues are properly logged
10. Prioritizing and managing several open issues at one time
11. Following up with clients to ensure their queries are resolved
12. Preparing accurate and timely reports
Skill(s) required
Who can apply
Only those candidates can apply who:
. are available for full time (in-office) internship
. have relevant skills and interests
Other requirements
1. Should have experience in SQL, HTML, CSS
2. Should have knowledge in VOIP
Perks
Number of openings
5
Job Particulars
Role it software engineer
Education BE/B.Tech, Other Course
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id1164779
Job Category IT/Software , Internship
Locality Address
State Karnataka
Country India
About Company
About Salesken
Salesken is building a revolutionary AI-based assistant to transform how sales conversations are conducted. The product gives you incredible insights into the last mile of customer-salesperson interactions. Here, you will get to work on the latest tech in AI, including deep neural networks, advanced speech-to-text engines, NLP, machine learning, and cutting-edge UI technologies. The approach we use to this is unique and we are currently the only AI company in the world that is working on this level of sales conversation analysis in such a deep manner. Salesken is led by alumni from IIT and IIMs and backed by Sequoia, the world's top VC. It's a young, vibrant, and strong team where the focus is purely on individuals championing the next level of product innovation and building a world-beating SaaS product out of India in the world.
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