Product Support Executive Jobs in Hyderabad - Splan
Job Description
- He/ She should be flexible for 24/7 rotational shifts
- Provide an exceptional experience to the customers across all touchpoints including calls, chats and emails
- Work with the vendor partners to troubleshoot issues related to reservations and customer feedback
- Collaborate with shift managers to help improve processes and outbound communication with our customers
- Collaborate with colleagues to improve internal reporting and track key performance metrics within the team
- Provide Support in inbound/outbound helpdesk support.
- Use of soft skills - Listen, Empathy, Courtesy etc.
- Fresh Collage Graduate (Any)
- Good verbal communication skills must.
- Basic Computer Operating Skills line MS-Excel, MS-Word, MS-Outlook.
- Team Player. Can coordinate internally with team well.
- Work in Rotational Shifts
Job Particulars
About Company
Splan is a California based company (Located in Begumpet, Hyderabad), specializing in providing next generation cloud software check-in solutions for Visitors, Events and Schools. Splan uniquely delivers an intelligent and fully automated solution for small to large enterprises. Splan is committed to deliver the most innovative security solutions, which are cost effective, easy to use, enterprise-centric and web-based. Our mobile KIOSK solution will take care of all your secure check-in and personal tracking needs.
If you are looking for a creative and friendly work environment that challenges your skills and capabilities, teams you with some of the brightest minds in software technology and provides you the excitement of working with a great startup company, you have come to the right place! Splan is accepting applications for the positions described below
