Product Support Executive Jobs in Mumbai - IVY Mobility Solutions
Product Support Executive
IVY Mobility Solutions
0 Years 
150000 - 180000 Yearly 
BCA, BE/B.Tech(Computer Science & Engineering (CSE), Electrical & Electronics Engineering (EEE), Electrical Engineering, Electronics & Instrumentation Engineering), BSc(Computer Science, Information Technology, Engineering), MSc(Computer Science, Electronics / Applied Electronics, Information Technology) 
Expired
Posted: 03 Dec 19
Job Description
Greetings from Ivy Mobility!!!
We are hiring freshers for our office in Mumbai Kanjur Marg location. Please find below JD.
Designation: Product Support
Executive I
Job Location: Mumbai
Job Description:
1. Primary work is to gather customers information and to determine the customer's issue by analyzing the symptoms and figuring out the underlying problem.
2. Handling of problems and troubleshoot the issues.
Responsibilities and Duties
- Receive inbound requests through channels like phone, web forms, email, chat, or other means based on the documented agreement with the Client.
- L1 support logs, categorizes, prioritizes, tracks, and routes (i) incidents reported by users or (ii) alarms raised by monitoring tools.
- L1 is intended to be the first to acknowledge an incident.
- L1 support tracks tickets until successfully resolved.
- Involve with 3rd party and resolve the issue if any (based on agreement) (Has to be modified based on the engagement)
- FAQ support
- Installation support
- Configuration control
- Solution from Knowledgebase
- Escalation to L2
- Monitoring of issues
- Update the status in CRM
- L1 personnel will typically escalate to an L2 resource and follow documented escalation.
Eligibility:
1. Fluency in English and Hindi is a must.
2.Should know the Basics of SQL/Oracle, Troubleshooting, Installation and Configuration.
3.Good Interpersonal Skills.
4.Good Communication Skills.
Shifts Timings 8 am till 5 pm and 11 am till 9 pm.
Weekly off will be provided on a Rotational basis
Job Particulars
Role others
Education BCA, BE/B.Tech(Computer Science & Engineering (CSE), Electrical & Electronics Engineering (EEE), Electrical Engineering, Electronics & Instrumentation Engineering), BSc(Computer Science, Information Technology, Engineering), MSc(Computer Science, Electronics / Applied Electronics, Information Technology)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id774422
Job Category Others
Locality Address
State Maharashtra
Country India
About Company
Ivy Mobility, is a leader in cloud-based software for the consumer goods industry. Ivy Mobility has been in the business of providing applications that allow our customers to improve route to market and win more at the shelf for over 5 years. We are proud to provide our customers with the broadest portfolio in the industry today and market leading vertical software applications pre-defined to meet the needs of consumer goods companies. Ivy is headquartered in Singapore, with offices in North America, Europe, Asia, Middle East, and Latin America.
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