Product Support Executive Jobs in Mumbai - IVY Mobility Solutions

Product Support Executive
IVY Mobility Solutions
MSc(CS, Electronics, IT), BSc(CS, IT, Engg.), BCA, BE/B.Tech(CSE, EEE, Electrical, Electronics & Instrumentation)
2018 - 2019
150000 - 180000 Per Year
IVY Mobility Solutions
Last Date 05 Dec 2019
This Job is Expired

IVY Mobility Solutions - Job Details

Date of posting: 03 Dec 19

Greetings from Ivy Mobility!!!

We are hiring freshers for our office in Mumbai Kanjur Marg location. Please find below JD.

Designation: Product Support Executive I
Job Location: Mumbai 

Job Description:

1. Primary work is to gather customers information and to determine the customer's issue by analyzing the symptoms and figuring out the underlying problem.

2. Handling of problems and troubleshoot the issues.

Responsibilities and Duties

  • Receive inbound requests through channels like phone, web forms, email, chat, or other means based on the documented agreement with the Client.
  • L1 support logs, categorizes, prioritizes, tracks, and routes (i) incidents reported by users or (ii) alarms raised by monitoring tools.
  • L1 is intended to be the first to acknowledge an incident.
  • L1 support tracks tickets until successfully resolved.
  • Involve with 3rd party and resolve the issue if any (based on agreement) (Has to be modified based on the engagement)
  • FAQ support
  • Installation support
  • Configuration control
  • Solution from Knowledgebase
  • Escalation to L2
  • Monitoring of issues
  • Update the status in CRM
  • L1 personnel will typically escalate to an L2 resource and follow documented escalation.


1. Fluency in English and Hindi is a must.

2.Should know the Basics of SQL/Oracle, Troubleshooting, Installation and Configuration.

3.Good Interpersonal Skills.

4.Good Communication Skills.

Shifts Timings 8 am till 5 pm and 11 am till 9 pm.

Weekly off will be provided on a Rotational basis    

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Others
Hiring Process : Face to Face Interview
Who can apply : Freshers

About IVY Mobility Solutions

Ivy Mobility, is a leader in cloud-based software for the consumer goods industry. Ivy Mobility has been in the business of providing applications that allow our customers to improve route to market and win more at the shelf for over 5 years. We are proud to provide our customers with the broadest portfolio in the industry today and market leading vertical software applications pre-defined to meet the needs of consumer goods companies. Ivy is headquartered in Singapore, with offices in North America, Europe, Asia, Middle East, and Latin America.
This Job is Expired
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IVY Mobility Solutions recruiting Product Support Executive candidates nearby Mumbai.IVY Mobility Solutions vacancies for Product Support Executive is recruited through Written-test, Face to Face Interview etc.
IVY Mobility Solutions Company recruits a lot of candidates every year based on the skills . The candidates with MSc(CS, Electronics, IT), BSc(CS, IT, Engg.), BCA, BE/B.Tech(CSE, EEE, Electrical, Electronics & Instrumentation) are selected to full fill the vacancies in Others job field. The candidates nearby Mumbai can apply for Product Support Executive position in IVY Mobility Solutions. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the IVY Mobility Solutions recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of IVY Mobility Solutions and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of IVY Mobility Solutions and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in IVY Mobility Solutions and near your city and get a secured career.