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Product Support Jobs in Pune - Ceequence Technologies

CW
Product Support
Ceequence Technologies
Other Course, BCA, MCA, BE/B.Tech
0.6 Years
Ceequence Technologies
Last Date 06 Sep 2020
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Ceequence Technologies - Job Details

Date of posting: 08 Jul 20
Product Support Product Support Specialist Pune, India What youll do Interact with users through a series of actions and answer all queries, resolve issues via various communication channels (chat, telephone or email). Maintain and update fact sheets and other information about the application. Support the roll-out of new application features. Log all incidents and service requests reported to the helpdesk. Troubleshoot systems, network problems, diagnosing and solving software issues at users end. Escalate problems that cannot be fixed at in tier one support and updating users on the status of problems. Document and prioritize help desk tickets, emails, calls and respond in a timely manner as per SLAs. Perform market research, documentation, and analysis of data provided. Preference will be given to candidates with training, experience, and previous helpdesk experience. And Candidates with up to date knowledge in working in and around Windows and MAC environments. Perform other tasks related to the position, as assigned. Requirements Must be a graduate in any stream. B.E, B Tech, BCA, MCA would be preferred. Effective written and spoken English communication skills. Must be Articulate and Spontaneous in Active conversations to handle tough situations. Ability to recognize the sensitive nature of issues and maintain confidentiality. Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication. The willingness and curiosity to learn new environments and develop new skills. Must be able to work in 24*7 shift. A high degree of intensity, follow-through, and collegiality. Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner. Ability to thrive in high demand, high-pressure situations. At least 6 months Experience in supporting clients/customers from US/UK/AUS Should be familiar with various versions of Windows OS troubleshooting. Knowledge on MAC OS X would be an added advantage. What youll learn Work With Diverse Populations In Cross-Cultural Or Multicultural Settings. Master the operation and application of new technology. Will help you prove yourself in the real-world and know more about yourself. Interaction with the customers from different horizons. Work with some very experienced software entrepreneurs in technologies Should be comfortable for Manual QA Mandates Should have experience in Global customer handling Troubleshooting skills Experience in call centre will be considered. Will be rotational shifts( Shift changes every 3-4 months) Transport will be provided till 8-12 Kms. Shift Timing Night shift 9.30 PM 5.30 AM IST Morning shift 5.30 AM IST- 1.30 PM IST Afternoon1.30 PM IST- 9.30 PM IST.

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Experienced (0.6 Years)

About Ceequence Technologies

Ceequence Technologies
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Ceequence Technologies recruiting Product Support Experienced(0.6 Years) candidates candidates nearby Pune.Ceequence Technologies vacancies for Product Support is recruited through Written-test, Face to Face Interview etc.
Ceequence Technologies Company recruits a lot of Experienced(0.6 Years) candidates candidates every year based on the skills . The candidates with Other Course, BCA, MCA, BE/B.Tech are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Pune can apply for Product Support position in Ceequence Technologies. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Ceequence Technologies recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Ceequence Technologies and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Ceequence Technologies and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Ceequence Technologies and near your city and get a secured career.