Product Support Specialist Jobs in Pune - Verificient Technologies Inc

Product Support Specialist

Verificient Technologies Inc

0 Years

Not disclosed

Expired

Posted: 28 Apr 20

Job Description

Product Support Specialist- Pune, India

What you’ll do:

Interact with users through a series of actions and answer all queries, resolve issues via various communication channels (chat, telephone or email).
Maintain and update fact sheets and other information about the application.
Support the roll-out of new application features.
Log all incidents and service requests reported to the helpdesk.
Troubleshoot systems, network problems, diagnosing and solving software issues at users end.
Escalate problems that cannot be fixed at in tier one support and updating users on the status of problems.
Document and prioritize help desk tickets, emails, calls and respond in a timely manner as per SLAs.
Perform market research, documentation, and analysis of data provided.
Preference will be given to candidates with training, experience, and previous helpdesk experience. And Candidates with up to date knowledge in working in and around Windows and MAC environments.
Perform other tasks related to the position, as assigned.

Requirements:

Must be a graduate in any stream. B.E, B Tech, BCA, MCA would be preferred.
Effective written and spoken English communication skills.
Must be Articulate and Spontaneous in Active conversations to handle tough situations.
Ability to recognize the sensitive nature of issues and maintain confidentiality.
Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
The willingness and curiosity to learn new environments and develop new skills.
Must be able to work in 24*7 shift.
A high degree of intensity, follow-through, and collegiality.
Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.
Ability to thrive in high demand, high-pressure situations.
At least 6 months Experience in supporting clients/customers from US/UK/AUS
Should be familiar with various versions of Windows OS troubleshooting.
Knowledge on MAC OS X would be an added advantage.

What you’ll learn:

Work With Diverse Populations In Cross-Cultural Or Multicultural Settings.
Master the operation and application of new technology.
Will help you prove yourself in the real-world and know more about yourself.
Interaction with the customers from different horizons.
Work with some very experienced software entrepreneurs in technologies
Should be comfortable for Manual QA

Job Particulars

Role sales marketing executive

Education Any Graduate

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id920556

Job Category Others

Locality Address

State Maharashtra

Country India

About Company

Verificient Technologies Inc. is a Trusted Identity-as-a-Service (TIaaS) specializing in identity verification and authentication through its patented solutions that utilizes AI, machine learning, computer visioning and biometrics. The company has its headquarters in New York City and is trusted by academic, government and private sector institutions around the world. Verificient ensures the integrity of online users and serve a variety of markets, including higher education, HR & Recruitment, and Remote Labor-Force Management.

Product Support Specialist Job in Verificient Technologies Inc at Pune