Production Support Analyst Jobs in Kochi - ART Technology and Software

Production Support Analyst

ART Technology and Software

3+ Years

Not disclosed

Expired

Posted: 07 Dec 19

Job Description

Production Support Analyst

Job Code: ART/PS/004

Experiance: 5+ years

About The Position

Immediate JOINER ONLY please apply

Production Support Analyst profile being recruited is making sure that the existing software architecture within the business is working well and being used efficiently. You will be involved with a blend of programming and administration tasks; working with various stakeholders to resolve technical problems through analysis, diagnosis and solution definition. The role will require a balance of technical skills, business knowledge, troubleshooting expertise, and excellent soft skills.

Responsibilities include (but are not limited to):

Provide technical and application support to the 24x7 operation (on a rota basis) of the production environment ensuring that Service Delivery meets the required standard.
Deliver professional 2nd-3rd line application support for middleware and integration systems, performing in-depth root cause analysis or request fulfilment
Drive excellence in application monitoring, log mining and performance tuning.
Identify opportunities for more effective use of resource across the operations, 2nd Line and 3rd line support teams through co-operation, knowledge sharing, optimum allocation of tasks
Produce high quality support documentation and diagrams on collaborative platforms e.g. Wiki
Investigate and prioritise requests for support raised by business users.
Investigate root cause and impact of incidents and escalate to 3rd line support and management where appropriate.
Ensure all investigations and work undertaken is logged in a timely and comprehensive manner.
Monitor progress of requests for support and ensure users and other interested parties are kept informed.
Document and implement work rounds and revised procedures for both Application Support and Operations teams.
Complete regular tasks to ensure system availability and follow up exceptions accordingly.
Ensure correct procedures are followed and SLAs achieved when progressing tasks and that procedures and checklists are kept up to date.
Focus on completing work within agreed timescales and reducing any downtime and operational impact
Adhere to appropriate departmental and company procedures and policies: change control, security, auditing, release promotion, configuration management, incident management
Change Implementation
Participate in the planning and implementation of software and configuration changes to the live environment in accordance with release instructions, agreed service impacts and timescales.
Work alongside project teams (analysts, developers, testers and implementation managers) during software release.
Work with the operations team to ensure changes are implemented and handed over appropriately and ensure updates are made to operational procedures.

Qualifications and Experience Essential:

5+ years of experience as an Application/Production Support Analyst or similar role.
Experience in a Windows based 24/7 environment including 1st/2nd line support
Experience in writing and using transact-SQL queries
Experience in an low latency, high volume application support role, administering, configuring & maintaining some of the following multi-tier environment:
OpsView (Nagios)
MS SQL/Windows
XML
Splunk
Scripting/coding experience in Python or Powershell.XC
A logical approach and ability to think outside the box when problem solving and the flexibility to work in a fast changing 24/7 operational support environment
Bachelor’s degree in Information Systems, Computer Science or equivalent technical discipline.
Ability to deal with both technical and non-technical staff and all levels of management
Excellent organisational, interpersonal skills
A great communicator

Desirable:

Proven experience with several of the following
Oracle
.NET
Firewalls
Internet security
SOAP
HTML
Java Frameworks
IIS Server knowledge
Experience in the financial sector, ideally involving payment processing
Experience of working in a high pressure environment where system functionality has a direct effect on the bottom line.
Understanding of transaction processing systems, preferably with some exposure to electronic point of sale and ATMs
Knowledge of ITIL (the IT Infrastructure Library) for service management

Job Particulars

Role others

Education Any Post Graduate, Any Graduate

Who can apply Experienced (3+ Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id780680

Job Category Others

Locality Address

State Kerala

Country India

About Company

Art Technology & Software was set up in 2003 as a provider of quality IT software solutions to the global market. The promoters, with over 20 years of experience in the UK IT industry was focused on setting up a delivery mechanism which met the international market requirements and was also a centre of research & development of new innovations. Our cutting edge Development Centre is located at Cochin, South India providing borderline IT services for clients across Europe and North America.

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