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Production Support Engineer Jobs in Bangalore - Infoworks.io

Production Support Engineer
Infoworks.io
Infoworks.io
Last Date 30 Aug 2019
This Job is Expired

Infoworks.io - Job Details

Date of posting: 14 Aug 19

About the role

  • ●  Provide comprehensive technical support to our customers - understand the business impact on issues - provide resolutions and/ or workaround to customer queries/ issue as appropriate

  • ●  As a member of our Technical Support team - you may interact with users of Infoworks via Support tickets, Chat, eMail or Phone

  • ●  Assist customers through their Hadoop, Spark and other distributed computing challenges to get past blocking issues

  • ●  Support issues range all the way from simple queries about the product, to questions around achieving specific technical objectives, to responding to and troubleshooting operational issues and suggesting the best practices in a given scenario

  • ●  Ensure that Service Level Agreements are met at all times

  • ●  Reproduce customer issues for diagnosis/ further analysis, passing acknowledged

    product issues to Engineering team for fixing and QA

  • ●  Complete Ownership: Track Support issues through to closure upon complete

    agreement with Customers at all times (few Account Management responsibilities) - with

    all relevant internal and external progress updates

  • ●  Willing to assist Solutions (Professional Services) team and other teams within the

    Company when needed or as situation demands and visit Customers when needed on

    specific/ rare occasions

  • ●  Knowledge Sharing - contribution to Knowledge Base Articles, Documentation, Forums,

    Blogs, etc...) 

Job Summary

Job Type : Full Time
Job Category : Core Technical
Hiring Process : Written-test, Face to Face Interview, Telephonic Interview
Who can apply : Freshers

About Infoworks.io

About us

Infoworks mission is to enable enterprises to quickly leverage their data assets, for all enterprise use-cases, whether via BI, reporting, OLAP, or advanced and statistical analytics. We do this by automating the complex tasks of data ingestion and organization into Hadoop, transforming data using machine learning for performance and concurrency, and managing the data lifecycle. We do this on our highly-scalable, cost-effective dynamic Data Warehouse platform, which runs on Hadoop or Spark.

This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Infoworks.io recruiting Production Support Engineer candidates nearby Bangalore.Infoworks.io vacancies for Production Support Engineer is recruited through Written-test, Face to Face Interview etc.
Infoworks.io Company recruits a lot of candidates every year based on the skills . The candidates with BE/B.Tech are selected to full fill the vacancies in Engineer (Core, Non-IT) job field. The candidates nearby Bangalore can apply for Production Support Engineer position in Infoworks.io. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Infoworks.io recruitment, candidates are mostly chosen for the department of Engineer (Core, Non-IT) . To learn more about the current jobs and other details, it is better to go through official site of Infoworks.io and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Infoworks.io and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Infoworks.io and near your city and get a secured career.