Project Team Lead Jobs Opening in Suntele Global Data Processing Pvt. Ltd. at Indira Nagar, Nasik
Project Team Lead
* Must have handled a team size of minimum 5-10 people in his/her current role.
*Should be comfortable with reports, dashboards & share insights from data to improve the process.
* Proficient in MS Office, Skype
* Should have prior knowledge of international customer care processes and techniques.
* Experience in international KPO/BPO will be an added advantage
* Excellent English communication needed (written and verbal).
* Thorough understanding of operations metric, people practices (Score calculations, Parameters, Ratings, Attrition)
Roles and Responsibilities:
1.Be in charge of running and managing the team on a daily basis
2.Set performance targets for all associates in the team to meet up with overall process objectives
3. Schedule and organise shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's
4.Monitor files of team members to ensure that due procedures and quality standards are strictly adhered to
5.Conduct regular review of all agents performance and organise training sessions for under performers
Note : Must ready to work in night shift.
More information about this Project Team Lead Job
Please go through the below FAQs to get all answers related to the given Project Team Lead job
- What are the job requirements to apply for this Project Team Lead job position?
- Ans: A candidate must have a minimum of fresher as an Project Team Lead
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Project Team Lead is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Project Team Lead position?
- Ans: There are immediate 1 job openings for Project Team Lead in our Organisation.