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Quality Analyst Associate Jobs in Delhi - Eurus Network Services Pvt. Limited

Quality Analyst Associate
Eurus Network Services Pvt. Limited
Delhi(Green Park )
2016 - 2017
1 to 2 Years
Eurus Network Services Pvt. Limited
Last Date 11 Feb 2018

Eurus Network Services Pvt. Limited - Job Details

Date of posting: 13 Dec 17

Job Description

  • Working in a fast-paced environment, we are seeking a hands-on, detail oriented and quality oriented candidate.
  • This position will be responsible for performing call quality monitoring and leading call calibration sessions with business partners to ensure quality is measured consistently.
  • Participate in the development and maintenance of the quality program(s) to support ongoing process improvement and customer satisfaction opportunities.
RESPONSIBILITIES
  • Observe and rate live and recorded calls or spot checking work to ensure compliance with quality standards and procedures
  • Identify opportunities for training resulting from monitoring a
  • Conduct quality assurance sessions
  • Share insight in relation to quality standards and improvements
  • Escalate patterns or serious performance issues to management
DESIRED SKILLS AND EXPERIENCE
  • Minimum Qualifications:
  • Bachelor’s Degree (preferably in Business, Marketing or Communication).
  • At least 1-2 years working in a Inbound Chat and  Telemarketing role within the telecoms (or related) industry.
  • Excellent verbal and written communication skills
  • Ability to multi-task and manage time effectively
  • Strong attention to detail
  • Ability to follow process and provide input when process should be updated for current business environment or goals
  • Excellent customer service and communication skills
  • Pro-active, organized, dependable with proven ability to work well in small team.
  • High Achievement orientation.
  • High Motivation and ambition level for rapid career and financial growth. (Top Performer is guaranteed an exceptionally fast career growth).
Disposition/Personality
  • Determined
  • Enthusiastic
  • Team Worker
  • Reliable
  • Sociable

Hiring Process : Face to Face Interview

Job Role : Others

About Eurus Network Services Pvt. Limited

Eurus Network Services Pvt. Ltd. is a full service telecom and technology group, established in 2003,  providing high quality customized end-to-end voice solutions and services to a range of customers that include Call Centres, BPOs, Corporates and other voice carriers and a leader in its business. We are headquartered in South Delhi, very close to the Green Park metro station. Eurus provides career growth opportunities for the right candidates in a professional, comfortable environment.


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Eurus Network Services Pvt. Limited recruiting Quality Analyst Associate Experienced(1 to 2 Years) candidates in Delhi(Green Park ). The Eurus Network Services Pvt. Limited vacancies for Quality Analyst Associate is filled through Face to Face Interview etc.
Eurus Network Services Pvt. Limited jobs for Experienced(1 to 2 Years) candidates are very common in nature as the company recruits a lot of Experienced(1 to 2 Years) candidates every year based on the skills . The candidates with BBA/BBM, MBA/PGDM are selected to full fill the vacancies in Others job field. The Experienced(1 to 2 Years) candidates applying for Quality Analyst Associate should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Eurus Network Services Pvt. Limited recruitment, Experienced(1 to 2 Years) candidates are mostly chosen for the department Others. To learn more about the current jobs and other details, it is better to go through official site of Eurus Network Services Pvt. Limited and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Eurus Network Services Pvt. Limited and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.

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