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Quality Analyst Associate Jobs in Delhi - Eurus Network Services Pvt. Limited

Quality Analyst Associate
Eurus Network Services Pvt. Limited
Delhi(Green Park )
2016 - 2017
1 to 2 Years
Eurus Network Services Pvt. Limited
Last Date 11 Feb 2018

Eurus Network Services Pvt. Limited - Job Details

Date of posting: 13 Dec 17

Job Description

  • Working in a fast-paced environment, we are seeking a hands-on, detail oriented and quality oriented candidate.
  • This position will be responsible for performing call quality monitoring and leading call calibration sessions with business partners to ensure quality is measured consistently.
  • Participate in the development and maintenance of the quality program(s) to support ongoing process improvement and customer satisfaction opportunities.
RESPONSIBILITIES
  • Observe and rate live and recorded calls or spot checking work to ensure compliance with quality standards and procedures
  • Identify opportunities for training resulting from monitoring a
  • Conduct quality assurance sessions
  • Share insight in relation to quality standards and improvements
  • Escalate patterns or serious performance issues to management
DESIRED SKILLS AND EXPERIENCE
  • Minimum Qualifications:
  • Bachelor’s Degree (preferably in Business, Marketing or Communication).
  • At least 1-2 years working in a Inbound Chat and  Telemarketing role within the telecoms (or related) industry.
  • Excellent verbal and written communication skills
  • Ability to multi-task and manage time effectively
  • Strong attention to detail
  • Ability to follow process and provide input when process should be updated for current business environment or goals
  • Excellent customer service and communication skills
  • Pro-active, organized, dependable with proven ability to work well in small team.
  • High Achievement orientation.
  • High Motivation and ambition level for rapid career and financial growth. (Top Performer is guaranteed an exceptionally fast career growth).
Disposition/Personality
  • Determined
  • Enthusiastic
  • Team Worker
  • Reliable
  • Sociable

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : MBA,BSc/BCA/BBM,Others
Hiring Process : Face to Face Interview
Who can apply : Experienced (1 to 2 Years)

About Eurus Network Services Pvt. Limited

Eurus Network Services Pvt. Ltd. is a full service telecom and technology group, established in 2003,  providing high quality customized end-to-end voice solutions and services to a range of customers that include Call Centres, BPOs, Corporates and other voice carriers and a leader in its business. We are headquartered in South Delhi, very close to the Green Park metro station. Eurus provides career growth opportunities for the right candidates in a professional, comfortable environment.


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Eurus Network Services Pvt. Limited recruiting Quality Analyst Associate Experienced(1 to 2 Years) candidates candidates nearby Delhi(Green Park ).Eurus Network Services Pvt. Limited vacancies for Quality Analyst Associate is recruited through Written-test, Face to Face Interview etc.
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