Quality Analyst – BPO jobs - Mumbai - NPM Jobs - 0.5 to 1.5 years of experience - 09 September 2025
Quality Analyst – BPO
Job Description
Job Title: Quality Analyst – BPO (Sales Experience)
Company: Call 2 Connect
Job Type: Full-time | Work from Office (Onsite)
Job Summary:
Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.
Key Responsibilities:
Monitor and evaluate inbound/outbound sales calls and processes.
Ensure compliance with quality and sales guidelines.
Identify training needs and recommend process improvements.
Provide constructive feedback and coaching to sales agents.
Prepare daily/weekly/monthly quality reports and audits.
Collaborate with team leaders and trainers to enhance agent performance.
Ensure customer satisfaction benchmarks are consistently met.
Job Particulars
About Company
Mumbai 
0.6 to 1.5 Years 
Salary not disclosed 
12th Pass (HSE)
Mumbai
0.6 to 1.5 Years
Salary not disclosed
12th Pass (HSE)
Mumbai
0.6 to 1.5 Years
Salary not disclosed
12th Pass (HSE) 
