Quality Analyst – BPO jobs - Mumbai - NPM Jobs - 0.5 to 1.5 years of experience - 09 September 2025
Quality Analyst – BPO
Job Description
Job Title: Quality Analyst – BPO (Sales Experience)
Company: Call 2 Connect
Job Type: Full-time | Work from Office (Onsite)
Job Summary:
Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.
Key Responsibilities:
Monitor and evaluate inbound/outbound sales calls and processes.
Ensure compliance with quality and sales guidelines.
Identify training needs and recommend process improvements.
Provide constructive feedback and coaching to sales agents.
Prepare daily/weekly/monthly quality reports and audits.
Collaborate with team leaders and trainers to enhance agent performance.
Ensure customer satisfaction benchmarks are consistently met.
