Quality Analyst - BPO Jobs Opening in VR HR Solutions at Ashok Nagar, Chennai

Quality Analyst - BPO

VR HR Solutions

0 Years

300000 - 400000 Yearly

Expired

Posted: 02 Feb 23

Job Description

Required Quality Analyst for a reputed BPO in Chennai.

Telecom / Banking / Insurance Domain preferable.

Fluent in Hindi QA / Trainer also preferable.

Audits calls and gives feedback to Ops Team and associates.

Should publish dashboards and reports to the Management team

Participates in design of call monitoring formats and quality standards.

Performs call monitoring and provides trend data to site management team.

Uses quality monitoring data management system to compile and track performance at team and

individual level.

Performs monitors of customer care email responses.

Participates in customer and client listening programs to identify customer needs and expectations.

Provides actionable data to various internal support groups as needed.

Coordinates and facilitates call calibration sessions for call center staff.

Provides feedback to call center team leaders and managers.

Prepares and analyzes internal and external quality reports for management staff review.

Perform other duties as assigned.

More information about this Quality Analyst - BPO Job

Please go through the below FAQs to get all answers related to the given Quality Analyst - BPO job

What are the job requirements to apply for this Quality Analyst - BPO job position?
- Ans: A candidate must have a minimum of fresher as an Quality Analyst - BPO

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, M Phil / Ph.D, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, BFA, 12th Pass (HSE), BSW
What are the salary requirements for this job?
- Ans: The salary range is between 300000 and 400000 Yearly. The Salary will depend on the interview. This Quality Analyst - BPO is a Full Time in Chennai.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Quality Analyst - BPO is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Quality Analyst - BPO position?
- Ans: There are immediate 1 job openings for Quality Analyst - BPO in our Organisation.