Quality Analyst BPO Sales Experience Jobs Opening in Npm recruitment at Malad West, Mumbai

Quality Analyst BPO Sales Experience

Npm recruitment

0 to 2 Years

25000 - 35000 Monthly

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Posted: 16 Sep 25

Job Description

Job Title: Quality Analyst – BPO (Sales Experience)
Company: Call 2 Connect
Location: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, Maharashtra
Job Type: Full-time | Work from Office (Onsite)

Job Summary:

Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.

Key Responsibilities:

Monitor and evaluate inbound/outbound sales calls and processes.
Ensure compliance with quality and sales guidelines.
Identify training needs and recommend process improvements.
Provide constructive feedback and coaching to sales agents.
Prepare daily/weekly/monthly quality reports and audits.
Collaborate with team leaders and trainers to enhance agent performance.
Ensure customer satisfaction benchmarks are consistently met.

Candidate Requirements:

Experience: Minimum 1 year as a Quality Analyst in a BPO, preferably in sales
Age Limit: 25 to 35 years
Education: Graduate (any stream)
Language: Fluent in English & Basic Hindi
Gender: Male & Female – Both eligible
Shift Timing: Day Shift (09:30 AM – 06:30 PM)
Work Days: Monday to Saturday (Sunday Off)

Interview Details:

Mode: Face-to-Face
Time: 11:00 AM to 4:00 PM
Location: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, Maharashtra

Salary & Benefits:

Salary: Up to ₹35,000/month (Negotiable based on experience)
Incentives: Performance-based incentives
Annual Increment & Appraisal Policy
Health Insurance
Provident Fund (PF), ESI & PT

Why Join Us?

Be part of a reputed BPO in the insurance & sales domain
Opportunity to work in a quality-focused, performance-driven environment
Fixed day shift and weekly Sunday off
Supportive leadership and career development opportunities

How to Apply:
Walk in for an interview during the mentioned time or contact the HR team for more details. Don’t forget to bring your updated resume and valid ID.

More information about this Quality Analyst BPO Sales Experience Job

Please go through the below FAQs to get all answers related to the given Quality Analyst BPO Sales Experience job

What are the job requirements to apply for this Quality Analyst BPO Sales Experience job position?
- Ans: A candidate must have a minimum of 0 to 2 year experience as an Quality Analyst BPO Sales Experience

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Quality Analyst BPO Sales Experience is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Quality Analyst BPO Sales Experience position?
- Ans: There are immediate 1 job openings for Quality Analyst BPO Sales Experience in our Organisation.

Job Particulars

Role others

Education 12th Pass (HSE)

Who can apply Freshers and Experienced (0 to 2 Years )

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id2755371

Job Category Others

Locality Address Malad West

State Maharashtra

Country India

About Company

Jobs: Npm recruitment recruiting Quality Analyst BPO Sales Experience Experienced(0 to 2 Years) candidates candidates nearby Mumbai.Npm recruitment vacancies for Quality Analyst BPO Sales Experience is recruited through Written-test, Face to Face Interview etc. Npm recruitment Company recruits a lot of Experienced(0 to 2 Years) candidates candidates every year based on the skills . The candidates with 12th Pass (HSE) are selected to full fill the vacancies in others job field. The candidates nearby Mumbai can apply for Quality Analyst BPO Sales Experience position in Npm recruitment. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Npm recruitment recruitment, candidates are mostly chosen for the department of others . To learn more about the current jobs and other details, it is better to go through official site of Npm recruitment and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Npm recruitment and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Npm recruitment and near your city and get a secured career.

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Quality Analyst BPO Sales Experience Jobs Opening in Npm recruitment at Malad West, Mumbai