Quality Analyst Jobs in Bangalore - Finnovation Tech Solutions Pvt.
Job Description
- Participates in the design of call monitoring formats and quality standards.
- Performs call monitoring and provides trend data to the site management team.
- Uses quality monitoring data management system to compile and track performance at team and individual level.
- Performs monitors of customer care email responses.
- Participates in customer and client listening programs to identify customer needs and expectations.
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates call calibration sessions for call centre staff.
- Provides feedback to call centre team leaders and managers.
- Prepares and analyzes internal and external quality reports for management staff review.
- Perform other duties as assigned.
Job Particulars
About Company
KRAZYBEE SERVICES PRIVATE LIMITED
KrazyBee is India's first Student Credit Platform, where college students can purchase anything online, and pay back later via flexible monthly payments. KrazyBee has multiple offerings ranging from financial aid for e-commerce purchases (with partnerships with all leading e-commerce platforms like Amazon, Flipkart, Paytm, Myntra etc.) to two-wheeler loans (both first-hand & second-hand), semester loans (college tuition fees) and even cash loans (Paytm recharge & top-ups on KrazyBee Student PayCard - India's First Student Credit Card). Within its first year of operations, KrazyBee has expanded to 11 cities, namely Bangalore, Hyderabad, Mumbai, Pune, Chennai, Coimbatore, Nagpur, Nashik, Manipal, Vellore and Mysore.
