Quality Analyst Jobs in Bangalore - Job Shop

CW
Quality Analyst
Job Shop
Any Graduate, Other Course
1 to 2 yrs
70000 - 300000 Yearly
Job Shop
Last Date 24 Jun 2021
This Job is Expired

Job Shop - Job Details

Date of posting: 24 May 21



Opening for QA


1+ Yrs Exp with Inbound and Outbound process {Auditing}-'work from Home'

Job description :

Job Opening: - Audio Call Quality Jobs with Call Centre background
Qualification: - Graduation.
Experience: - 1 to 2 years in Inbound and Outbound process or in any International bpo
Nature


Job: Call Evaluation, Call Monitoring, Call Barging, Call Calibration, Conducting Quality sessions, Managing Escalations, Generating daily reports based on agents performance.Maintain working knowledge of quality standards.

Roles and Responsibility:
Audit Calls (Live, Recorded & Remote)
Achieve Call Audit Targets within timelines & share feedback on timely basis and ensure corrective actions are taken.
Document the Calls Audited in the defined Template & share Feedback with the Agents on timely basis and ensure corrective actions are taken.

Excellent communication skills in English
Worked on Focused Call Audits & proven track record in Quality Analyst profile.
Ability to draft & work on quality improvement plans
Ability to train and coach
Strong logical reasoning and problem-solving skills
Exceptional rapport building, active listening skills
Thorough understanding of the sales function
Proficiency in MS Office & Google Sheets.

Salary: 15,000.00 - 22,000.00 per month
Experience: total work: 1 year (Preferred)
Education: Any Graduate

Education
Any Graduate in Any Specialization

Job Summary

Job Type : Full Time
Job Category : IT/Software
Hiring Process : Face to Face Interview
Who can apply : Experienced (1 to 2 yrs)
State : Karnataka
Country : India

About Job Shop

Job Shop
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
UI Developer Software Engineer
BCA, BE/B.Tech(CSE, EEE, IT), BSc(CS, IT), MCA, CS

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Job Shop recruiting Quality Analyst Experienced(1 to 2 yrs) candidates candidates nearby Bangalore.Job Shop vacancies for Quality Analyst is recruited through Written-test, Face to Face Interview etc.
Job Shop Company recruits a lot of Experienced(1 to 2 yrs) candidates candidates every year based on the skills . The candidates with Any Graduate, Other Course are selected to full fill the vacancies in IT Software-Engineer job field. The candidates nearby Bangalore can apply for Quality Analyst position in Job Shop. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Job Shop recruitment, candidates are mostly chosen for the department of IT Software-Engineer . To learn more about the current jobs and other details, it is better to go through official site of Job Shop and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Job Shop and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Job Shop and near your city and get a secured career.