Quality Analyst Jobs in Bangalore - Qdegrees
Job Description
- QA is required to analyse reasons for customer calling the call centre and suggest actions to reduce such calls.
- Areas the quality analyst’s study include why the customer called the call centre, call handling by the agent, promptness of revert, product knowledge, as well as whether representatives stick to standard scripts.
- It is very important to evaluate the entire complaint resolution process.
- They also check to see if a customer is satisfied with the results of the interaction.
- Quality analyst works in a continuous process of evaluating the communications and providing feedbacks to enhance the quality of the all communications.
- This activity must lead to improving process efficiency and customer experience.
- Quality analyst needs to identify the gaps through root cause analysis
- Prepare reports and analysis as necessary to determine areas of improvement & opportunity
- Must be a graduate in any stream. Master’s degree would be an added advantage
- Excellent oral and written communication skills
- Must possess analytical, problem solving and effective project and time management abilities.
- Strong attention to detail with demonstrated analytical skills
- 2 - 3 years of experience in customer service/ BPO / KPO
- Strong customer service ethic
- Language-Kannada( Mandatory)
Job Particulars
Role it software engineer
Who can apply Experienced (2 to 3 Years)
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id400436
Job Category IT/Software , BSc/BCA/BBM
Locality Address
State Karnataka
Country India
About Company
QDegrees Services
QDegrees Services is a consulting firm dealing in,
Quality assurance
Process & Compliance Audits
Voice & Retail Audits
Consumer Research & Mystery Shopping
Customer support - Voice
Data & Back office
Transaction Audit
Training services
QDegrees is operational in Rajasthan, Karnataka, MP, West Bengal, Mumbai and AP, with its Head office in Jaipur.
QDegrees Services is a consulting firm dealing in,
Quality assurance
Process & Compliance Audits
Voice & Retail Audits
Consumer Research & Mystery Shopping
Customer support - Voice
Data & Back office
Transaction Audit
Training services
QDegrees is operational in Rajasthan, Karnataka, MP, West Bengal, Mumbai and AP, with its Head office in Jaipur.
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