Quality Analyst Jobs in Chennai - Cameo Corporate Services Ltd
Job Description
- To Monitor Quality performance of employees during the calls & provide feedback
- To enhance the quality, productivity & presentation of calls
- To assist in retention targets for the month by hand holding and motivating Process Associates
- To prepare report after evaluating all employees
- Doing Tape-review sessions as per the frequency set
- Assisting in process improvement initiatives
- Need to take projects
- Execute and follow-up on the Coaching & Action Plans
- To follow quality processes thoroughly using checklist standards
- Participate in huddle sessions, share inputs with Team members related to error trends, process updates and tech issues. Working in close tandem with Asst. Mgrs and other owners on the process for an excellent team and process performance
- Coordinate calibration sessions and adherence towards enhancing calibrated process performance
- Identify training needs and organize training interventions to meet quality standards
- Need to identify the projects & review project improvement teams and results
Job Particulars
Role it software engineer
Education Diploma, Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id573805
Job Category IT/Software , Diploma
Locality Address
State Tamil Nadu
Country India
About Company
Welcome to Cameo Corporate::: Cameo, headquartered in Chennai, India, is an established Business Process Outsourcing (BPO) service provider, providing services to a wide range of clients. ... It has a wide geographical presence in India & US, employing over 3,000 employees. It serves over 350 clients.
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