Quality Analyst
IMSI
Expired
Posted: 28 Nov 19
Job Description
Quality Analyst
Locations: Delhi NCR, Bangalore, Chennai, Hyderabad, Pune, Ahmedabad, Mumbai, Kolkata
Qualification : 10+2+3 (Graduate / Diploma )
Experience: 3-5 Years
Job Description :
- ITIL Certified
- Conducts Call quality audits and monitor voice calls on a daily basis.
- Provides effective feedback to the service Desk team team as per findings.
- Works in close conjunction with operations manager to ensure better quality delivery on an ongoing basis
- To conduct and initiate weekly/monthly team and client meetings on a regular basis to ensure all problems are dealt with effectively & efficiently
- To identify training/coaching needs of the team members and provide the same to the Manager
- To assist new members of the team by updating knowledge & bridge process gapsIMSI
Job Particulars
Role it software engineer
Education Diploma, 12th Pass (HSE), Any Graduate
Who can apply Experienced (3 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id768239
Job Category IT/Software , Diploma
Locality Address
State Delhi
Country India
About Company
We are innovative, knowledge and process-driven and enters each client engagement with the goal of building long term relationships and total client satisfaction on every project supported.
IMSI excels in IT, Professional Staffing and Business Process Outsourcing (BPO) and Call Centers. Expert staffing resources have industry knowledge, 2-10 years of experience, certification and skills, are self-driven and have great teamwork and communication skills.
Specialties
Specialties
IT / Telecom / Engineering Staffing, BPO/Call Center Facilities, Project Management
Jobs By Location
Delhi
Gurgaon
Mumbai
Pune
Chennai
Kolkata
Ahmedabad
Noida
Hyderabad
Bangalore
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