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Quality Analyst Jobs in Hyderabad - Israelites Shopping Network

Quality Analyst

Israelites Shopping Network
experience-icon 0 Years
salary-icon 9000 - 12000 Monthly
Expired

Posted: 03 Aug 19

Job Description

Greetings of the day !!

It’s regarding opportunity for the BPO Quality Analyst in Hyderabad location.

Job Description:-

  • Creating Deck report and creating one pager.
  • Record feedback and to let the Customer service rep know about his/hers areas of improvements.
  • To audit the number of calls given by the client on a daily basis.
  • Attend call calibrations.
  • To check if the CSR has used the right telephone etiquettes, and followed appropriate   hold procedures and has a given a proper resolution for the customer’s request.
  • Required to compile audit results of the team in excel.
  • Ensure quality of products/process to enhance customer satisfaction.
  • Develop and manage quality systems-Regular Audits (Internal).
  • Reduce cost of poor quality at incoming, in process and outgoing stage.

Requirements:-

  • Good Communication skills and presentation skills
  • Workable knowledge of Excel and PowerPoint
  • Any Graduate - Any Specialization
  • Excellent inter-personal skills, communication skills.

Job Particulars

Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id667539
Locality Address A S Rao Nagar
State Telangana
Country India

About Company

Israelites Shopping Network is the fastest growing Call center in Telangana & A.P with one branch in A.S. Rao Nagar and another in Begumpet.
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