Quality Analyst Jobs in Hyderabad - Israelites Shopping Network
Quality Analyst
Israelites Shopping Network
Expired
Posted: 03 Aug 19
Job Description
Greetings of the day !!
It’s regarding opportunity for the BPO Quality Analyst in Hyderabad location.
Job Description:-
- Creating Deck report and creating one pager.
- Record feedback and to let the Customer service rep know about his/hers areas of improvements.
- To audit the number of calls given by the client on a daily basis.
- Attend call calibrations.
- To check if the CSR has used the right telephone etiquettes, and followed appropriate hold procedures and has a given a proper resolution for the customer’s request.
- Required to compile audit results of the team in excel.
- Ensure quality of products/process to enhance customer satisfaction.
- Develop and manage quality systems-Regular Audits (Internal).
- Reduce cost of poor quality at incoming, in process and outgoing stage.
Requirements:-
- Good Communication skills and presentation skills
- Workable knowledge of Excel and PowerPoint
- Any Graduate - Any Specialization
- Excellent inter-personal skills, communication skills.
Job Particulars
Role it software engineer
Education Diploma, B.Com, BE/B.Tech, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id667539
Job Category IT/Software , Diploma
Locality Address A S Rao Nagar
State Telangana
Country India
About Company
Israelites Shopping Network is the fastest growing Call center in Telangana & A.P with one branch in A.S. Rao Nagar and another in Begumpet.
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