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Quality Analyst Jobs in Jaipur - Qdegrees

Quality Analyst
Qdegrees
Quality Analyst Jobs in Jaipur - Qdegrees
Last Date 10 Apr 2020
This Job is Expired

Qdegrees - Job Details

Date of posting: 10 Feb 20
The Quality Analyst will be responsible for end to end process audit by evaluating customer queries and its resolution to identify process gaps. 
- The QA is required to analyse reasons for customer calling the call centre and suggest actions to reduce such calls. 
- Areas the quality analyst’s study include why the customer called the call centre, call handling by the agent, promptness of revert, product knowledge, as well as whether representatives stick to standard scripts. It is very important to evaluate the entire complaint resolution process. 
- They also check to see if a customer is satisfied with the results of the interaction. 
- The quality analyst works in a continuous process of evaluating the communications and providing feed-backs to enhance the quality of all communications. 
- This activity must lead to improving process efficiency and customer experience. 
- The quality analyst needs to identify the gaps through root cause analysis 
- Prepare reports and analysis as necessary to determine areas of improvement & opportunity  Education / Experience:   
- Must be a graduate in any stream. Master’s degree would be an added advantage 
- 2 - 3 years of experience in customer service/ BPO / KPO  
- Quality certifications like LEAN / Six sigma would be an advantage 
- Excellent oral and written communication skills 
- Must possess analytical, problem-solving and effective project and time management abilities. 
- Strong attention to detail with demonstrated analytical skills 
- Advanced knowledge of Microsoft Office Suite, (Access, Excel, Word, PowerPoint) and SQL 
- The strong customer service ethic  

Job Summary

Job Type : Full Time
Job Category : IT/Software
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Experienced (2 to 3 Years)

About Qdegrees

Empowering businesses through strategy driven consulting to enhance their end customers’ experience is what we look forward to. We work closely with our clients on every single project undertaken, be it customer journey mapping, process consulting, sentiment analysis, quality assurance audits, service excellence, market research, mystery shopping etc. that contribute in creating happy customers. Services offered are enabled with in-house developed solutions to bring in the technology advantage. We have been working with both large and small organizations from diverse industry verticals like automobile, telecom, banking, fashion, retail, consumer electronics, fitness, e-commerce etc., and are continuously expanding.
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Qdegrees recruiting Quality Analyst Experienced(2 to 3 Years) candidates candidates nearby Jaipur(C Scheme).Qdegrees vacancies for Quality Analyst is recruited through Written-test, Face to Face Interview etc.
Qdegrees Company recruits a lot of Experienced(2 to 3 Years) candidates candidates every year based on the skills VB.Net. The candidates with BE/B.Tech are selected to full fill the vacancies in IT Software-Engineer job field. The candidates nearby Jaipur(C Scheme) can apply for Quality Analyst position in Qdegrees. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Qdegrees recruitment, candidates are mostly chosen for the department of IT Software-Engineer . To learn more about the current jobs and other details, it is better to go through official site of Qdegrees and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Qdegrees and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Qdegrees and near your city and get a secured career.