Quality Analyst Jobs in Noida - Mayur Technosoft
Job Description
Responsibilities
Quality Analysts are responsible to audit calls,
monitor email transactions and accurately measure qualitative performance of
agents.
The measured performance need to be coached on for higher performance within
agreed timelines
Need to demonstrate effective leadership skills through developing awareness
and knowledge of Clients values, customer service skills, computer skills,
product, policies and procedures.
Job Duties Analyst
* Giving feedback
* Prepare MIS/reports
* Performing training need analysis.
* Process improvement.
* Leading and participating in calibration sessions.
* Improving performance through interventions.
* Provide timely, accurate and effective feedback to agents
regarding job performance
* Take escalated calls, approve adjustments and monitor agents for quality
* Create development plans for agents
*
Partner with HR when initiating corrective action on timely basis
* Analyze, suggest, develop, implement and evaluate training and
coaching
*Should
be familiar with Audit sheet (Critical & Non Critical Parameters).
*Must be able to take initiatives basis the Quality audits and other data
points.
*Strong analytical Skills.
*Good Communication skills.
*Ability to lead associates and drive Quality culture on the floor.
Contact Us @
Cell: +91 8826174399
Building No. 54, Block-E, Sector 63, U.P,Noida-201301
Job Particulars
About Company
Mayur Technosoft Inc. has been offering its services since 2012. With its delivery centers located in the U.S, U.K, and India, the company caters the businesses from across the globe. Being one of its kind service providers with IT, BPO solutions and digital marketing under one roof, we offer services with unmatched quality.
