Quality Analyst jobs - Mumbai - NPM Jobs - 1 to 2 years of experience - 04 September 2025
Job Description
The Quality Analyst will be responsible for monitoring, evaluating, and improving the quality of calls, chats, and emails handled by agents to ensure the highest standards of customer satisfaction, compliance, and performance excellence.
This role requires a keen eye for detail, excellent analytical skills, and strong knowledge of BPO processes and quality metrics. The ideal candidate will ensure that customer interactions align with company policies, industry regulations, and performance benchmarks while driving continuous improvement across the organization.
Job Particulars
Role bpo telecaller
Who can apply Experienced (1 to 2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2747867
Job Category
Locality Address Malad West
State Maharashtra
Country India
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