Quality Analyst Jobs Opening in Black & White Business Solutions at Indiranagar, Bangalore

Job description

 *Monitor calls for English process

*Identify gaps and provide feedback & refresher sessions to agents to improve call quality
*Audits calls & create audit reports
*Participate in Calibration Sessions

Responsibilities

• Develop and execute test plans to ensure that all objectives are met.
• Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.
• Identify and remedy defects within the production process.
• Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
• Compile and analyze statistical data.
• Ensure that user expectations are met during the testing process.
• Draft quality assurance policies and procedures.
• Investigate customer complaints and product issues.
• Ensure ongoing compliance with quality and industry regulatory requirements.

1. What are the job requirements to apply for this Quality Analyst job position?
   
   • Ans: A candidate must have a minimum of fresher as an Quality Analyst


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BHM, BSc, 12th Pass (HSE)
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This Quality Analyst is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the Quality Analyst position?
   
   • Ans: There are immediate 1 job openings for Quality Analyst in our Organisation.