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We have an Urgent Opening for Quality Analyst (Outbound) In HSR Layout, Bangalore
Monitor agent calls and provides feedback Analyzing portfolio performance through calls monitored and performance reports.
Improving performance through interventions Leading and participating in client calls Continuous portfolio performance improvement
Required Skills:
Prior experience of call monitoring is an added advantage.
Good interpersonal skills.
Excellent Communications Skills ( Both Written & Verbal )
Should have knowledge in providing feedback, calibration.
Ability to transfer knowledge & check applicability.
Salary: 12K-17K
Qualification: Graduate degree preferred but can consider HSC or Diploma holder.
Years of Experience required 2-3 years of Outbound voice experience (at least 6 months as a Quality Executive, Verifier)
Job Summary
Eleanor is a 7 year old BPO into domestic Outbound process and striving to massive expansion and growth. Eleanor specializes in developing and implementing professional inbound/outbound B2B and B2C telemarketing, lead generation, appointment setting, telesales and market research programs.
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