Quality Coordinator Jobs in Bangalore - TRUGlobal Software Private Limited

Designation:- Quality Coordinator 

• This team of Quality coordinators deliver high value services throughout the entire life cycle of programmatic client/partner relationships to further Publishers Network Group mission to create the most trusted and valuable network for publishers, advertisers, developers and users. 
  
• Auditors review and classify online display advertisements as well as new supply (publishers) associated with clients that have self-serve seats with the goal of minimizing risk for Users, Advertisers and Publishers. 
  
• This team also ensures uniformity, choice and control on ad content to give publishers the confidence that their site is protected and targeted effectively. 
  
• Creatives are scrutinized by automated and human review processes and categorized with an unprecedented level of detail and accuracy. 
  
• Our commitment to these quality standards aligns buyers and sellers alike. 
  
• Our mission is to build trust on the exchanges we monitor and give publishers confidence the right advertising will reach their sites. 
  

• The role of Quality Coordinator is to: 
  
• Ensure that Exchange Policies are met by advertisers and publishers.
  
• Ensure the integrity of the data on which publishers and networks base their settings and preferences on the exchange. 
  

• Review and Tag creatives of all file types namely JPEG, Flash, iFrames & Third Party Tags using Proprietary tools to ensure only ads that are compliant to Ad policies are approved. 
  
• Reviewing display ads on Partner sites per Ad standards. 
  
• Reviewing display ads on Partner sites per competitor exclusion guidelines. 
  
• Review and Tag publisher domains and pages to enforce supply content policy 
  
• Escalate tool and process related issues to SME, Team Lead or Tech Support Team. 
  

• Ability to analyze unique problems and be willing to go the extra mile for solving it in the most appropriate manner. 
  
• Looks for patterns in different issues and take appropriate corrective actions. 
  
• Customer Focused.
  
• Proactively learn about incidents/events that can impact on online activities as they related to the responsibility of reviewing ads and sites. 
  
• Is courteous, energetic, helpful and engaging while dealing with customers and teammates. 
  

• Develops and delivers both written and oral communication in a clear and precise manner resulting in effective problem solving and sharing of information and feedback.
  
• Interprets written/visual communication effectively, seeks clarification and responds appropriately.
  
• Listens attentively and ask questions to understand others opinions and ideas. 
  
• Adjusts communication to suit the needs of the audience. 
  
• Is sensitive to data security and safeguards information that is available, as required. 
  

• Shows enthusiasm in seeking knowledge about all aspects pertaining to the job through various possible means. 
  
• Asks questions, seeks information about aspects of job which impacts customer delight. 
  
• Keeps abreast about what’s happening around (inside and outside the organization).
  
• Proactively learn about incidents/events that can impact increase in customer queries. 
  
• Develops understanding of differences in culture and impact of this on dealing with customers.
  

• Achieves targets and results to support individual, team goals.
  
• Organizes and prioritizes work, uses time and resources wisely. 
  
• Balances out a can do attitude and acknowledgement of competing work demands. 
  
• Maintains focus on key performance standards and deliver results. 
  
• Takes ownership for own results; seeks timely support. 
  
• Provides timely and accurate information to support tracking and report of own work and results.
  

• Bachelors from a recognized institution. 
  
• 0-3 years relevant work experience.