Receptionist Front Desk Jobs in Tirunalveli - Annai Velankanni multispeciality Hospitals

Receptionist Front Desk

Annai Velankanni multispeciality Hospitals

2 Years

10000 - 20000 Monthly

Expired

Posted: 18 Mar 19

Job Description

Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Helps patients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.

Duties:

Attend phone calls – both outside and internal
Greet and wish patients at the reception counter
Enquire if they have already come to the hospital, if not register as new patient
Help them in filling the registration form
Enter patient details in the YOS
Collect registration fees and handover to the concerned person.
Provide registration card
Instruct newly registered to bring the card during the following visits
Provide stickers for patients to do investigations and procedures
Guide them to the respective departments
Admit in-patients
Explain the general consent
Explain about room category
Explain the estimation given if necessary
Take photo copy of ID proof
Ask patient to pay admission fees and advance at the cash counter
Print out stickers IP
Prepare IP case sheet by writing patient details on the file, filing – estimate, general consent, ID proof, admission report, Billing card, IP checklist, progress note, nurses record, service given to patient , ID band & temperature chart
Call the ward and make sure if the room is ready
Call guest relation staff and handover the case
Take over from night duty/day duty staff
File registration card and room key - Maintain
In case guest relation staff are not available, accompany the patient
Maintain register of Admission, key, referral, fever, AMA, linen, OP cash
Maintain RCH patient documents
Receive courier and make sure it reaches the right person
Handle keys – Library, classroom, OPs, IT, Scan, cars, HR,
Intimate different departments when asked by HR to intimate
Inform doctors and OT staff about cases
Arrange food for OT staff
OP feedback, birth & death, daily OP, entry in Ibhar
Work as cash counter from 12.00 am to 9.00 am
Collect OP fees for casualty and other departments between 7.00 pm – 9.00 am
Handover to cash counter – cash, swipe machines, bill books
Call concerned PAs for estimation for admission at night
Maintain OP consultation availability list
Maintain referral doctors, ambulance tariff, referral hospitals, duty doctors’ duty roster, staff grievance form, and critical care on call list.
Maintain stock and order ID band
Indent required material for the department
Receive complaints from different departments and forward to concerned departments
Appointments for other consultants