Receptionist - Front Desk

Eye Solutions

2 to 3+ Years

Not disclosed

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Posted: 09 May 25

Job Description

Welcoming patients on the mobile and in-person and answering patient inquires

Scheduling appointments for patients

Taking payments from patients

Arranging calls to respective departments

Billings

Maintaining the reception area

Keeping office records up to date

Handling OPD & OT cash

Helping in Mediclaim & Cashless

Taking feedbacks from patients

Preparing Patients bill and Discharge

Managing In put & out put records

End of the day Sending email of payment collection

Key Responsibilities:

Greeting Visitors and Clients:
Welcome guests as they arrive, direct them to the appropriate person or department, and ensure they are comfortable while waiting. Maintain a professional and friendly demeanor at all times.
Telephone and Communication Handling:
Answer, screen, and forward incoming calls to the correct departments or personnel. Take accurate messages and respond to general inquiries about the organization.
Front Desk Operations:
Manage the reception area to ensure it is tidy, organized, and presentable at all times. Ensure that brochures, company literature, and reading materials are stocked and neatly arranged.
Visitor Log and Access Management:
Maintain a visitor logbook, issue visitor badges or passes, and follow proper procedures for access control and building security.
Appointment Scheduling:
Manage appointments for staff, meeting rooms, and external visitors. Use calendars or scheduling software to book, confirm, or reschedule meetings and appointments.
Mail and Courier Management:
Receive and sort incoming mail and packages. Coordinate outgoing mail and courier services, ensuring that items are dispatched correctly and on time.
Administrative Support:
Provide basic clerical support such as photocopying, faxing, filing, and data entry. Assist other departments with administrative tasks as requested.
Inventory and Supplies Management:
Monitor and reorder office supplies such as stationery, visitor passes, and refreshments for the front desk area. Coordinate with the office manager for procurement.
Customer Service Support:
Handle basic customer inquiries, provide accurate information about the company’s services or departments, and assist with resolving minor issues or directing concerns to the appropriate team.
Emergency and Safety Protocols:
Act as the primary point of contact during emergencies in the reception area. Follow safety protocols, help direct evacuations if necessary, and notify management or security as appropriate.
Confidentiality and Discretion:
Maintain confidentiality regarding sensitive company information and visitor details. Handle all interactions with professionalism and discretion.

More information about this Receptionist - Front Desk Job

Please go through the below FAQs to get all answers related to the given Receptionist - Front Desk job

What are the job requirements to apply for this Receptionist - Front Desk job position?
- Ans: A candidate must have a minimum of 2 to 3+ year experience as an Receptionist - Front Desk

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), B.Com
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Receptionist - Front Desk is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Receptionist - Front Desk position?
- Ans: There are immediate 1 job openings for Receptionist - Front Desk in our Organisation.