Receptionist Front Office Jobs Opening in Stately Suites at MG Road, Gurgaon, Gurgaon
Receptionist Front Office
Job Description
Handle guest check-in / check-out
Attend customer calls and assist visitors
Maintain booking records in Excel
Send and check basic emails
Handle customer issues politely
Coordinate with housekeeping and other staff
Report daily updates to manager/owner
Key Responsibilities:
1. Guest Reception & Check-In/Out:
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Greet all guests with a welcoming smile and provide prompt assistance upon arrival.
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Handle the full guest check-in and check-out process using hotel management software.
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Verify identification, confirm reservations, collect payments or deposits, and issue room keys.
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Provide guests with information on hotel amenities, dining options, and nearby attractions.
2. Reservation Management:
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Take and manage room reservations via phone, email, walk-ins, and online travel agencies (OTAs).
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Update and maintain accurate booking information in the hotel management system.
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Coordinate with housekeeping to ensure rooms are ready before guest arrival.
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Inform guests about room upgrades, discounts, or packages as per current offers.
3. Front Desk Operations:
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Answer incoming calls, transfer them to appropriate departments, or take messages.
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Maintain a neat and organized reception area, ensuring brochures, forms, and signage are up-to-date.
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Record visitor or guest complaints and escalate them to the appropriate department.
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Ensure all administrative paperwork, guest registration, and billing records are accurately maintained.
4. Guest Service & Satisfaction:
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Respond to guest queries, special requests, or complaints in a professional and courteous manner.
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Assist guests with directions, transport arrangements, local sightseeing, or travel plans.
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Coordinate with other departments (housekeeping, maintenance, F&B) to fulfill guest needs.
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Follow up on guest feedback and ensure issues are resolved to their satisfaction.
5. Cashiering & Billing:
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Handle billing transactions, including cash, credit/debit card, UPI, or advance payments.
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Ensure accurate billing, issue receipts, and maintain records of all financial transactions.
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Reconcile shift cash and generate daily revenue reports as required.
Required Skills & Competencies:
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Pleasant personality with a professional demeanor
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Excellent communication skills (spoken and written)
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Strong customer service orientation and interpersonal skills
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Basic computer literacy – MS Office, email handling
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Familiarity with hotel management systems (e.g., IDS, Opera, Cloudbeds, eZee, or similar)
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Ability to multitask and stay calm under pressure
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Flexible to work in rotational shifts (morning/evening/night)
More information about this Receptionist Front Office Job
Please go through the below FAQs to get all answers related to the given Receptionist Front Office job
- What are the job requirements to apply for this Receptionist Front Office job position?
- Ans: A candidate must have a minimum of fresher as an Receptionist Front Office
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Receptionist Front Office is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Receptionist Front Office position?
- Ans: There are immediate 1 job openings for Receptionist Front Office in our Organisation.
