Receptionist Job in RRCS at Thane, Mumbai

JOB PURPOSE :

• Responsible for the efficient handling of the front office of the entire facility  in order to attain customer service excellence.
  

• Ensures proper enforcement of rules and regulations.
  
• Coordinates with the Safety and Security Manager on a daily basis for patrolling the property enforcement rules and regulations and car park traffic controls.
  
• Coordinates with the Facility Management meticulously.
  
• Must aware of the Safety and Security and Floor plans fully.
  
• Ensures the smooth and efficient operation of the Front Office department and Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all tenants.
  
• Acts as a One Point Contact for all the in-house guests, in case of guest requests, complaints or any other feedback.
  
• Ensures the overall functioning of all line areas like Reception, Cashiering, Reservations, Telephones, Revenue Reports & Guest relation adheres to the system flow.
  
• Follows systems and procedures that achieve higher cost efficiency and Tenant satisfaction.
  
• Takes care of Staffing and Scheduling of the shift and allocation of duties for Front Desk, Bell Desk and Call Center.
  
• Coordinates with House Keeping department in clearing of rooms and with Maintenance Department to solve any technical issues.
  
• Ensures that Hotel operates at optimum revenue and occupancy by constantly monitoring the reservation systems.
  
• Coordinates with Sales & Marketing Office, Agents and direct clients for bringing in business.
  
• Ensures the Lobby area is clean and free of dirt and to monitor power savings by way of switching off unnecessary lightings / TV, etc.
  
• Updates all the files and records, handing Reservation, Guest letters, Guest feedbacks, preparing monthly financial reports etc.