Job Description
Job Summary:
The receptionist serves as the first point of contact for visitors, residents, and staff, providing exceptional customer service in a warm and professional manner. This role includes managing the front desk, answering inquiries, scheduling appointments, and supporting administrative functions to ensure smooth facility operations.
Key Responsibilities:
1. Front Desk Management
- Greet visitors, residents, and staff with courtesy and professionalism.
- Answer incoming phone calls, direct them to the appropriate department, and take messages as necessary.
- Manage check-ins for visitors, ensuring adherence to facility policies and protocols.
2. Administrative Support
- Maintain and update records, including resident directories, appointment logs, and visitor logs.
- Assist with scheduling appointments for residents and staff, such as medical visits or facility meetings.
- Handle correspondence, including emails, mail distribution, and notices.
3. Communication and Coordination
- Act as a liaison between residents, families, and staff by relaying messages and information promptly.
- Provide basic information about the facility, services offered, and visiting policies to callers and guests.
- Respond to inquiries and escalate complex or sensitive issues to the appropriate staff member.
4. Facility Safety and Security
- Monitor and maintain security protocols by ensuring visitors sign in and follow the facility’s guidelines.
- Report any suspicious activity or safety concerns to the appropriate personnel.
5. Supplies and Organization
- Maintain a tidy and organized reception area to create a welcoming environment.
Required Skills and Qualifications:
1. Education & Experience
- High school diploma or equivalent; additional certification in administration or customer service is a plus.
- Previous experience as a receptionist, front desk officer, or in a similar customer-facing role preferred.
2. Key Skills
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other basic office software.
- Empathy and patience when interacting with elderly residents and their families.
3. Personal Attributes
- Friendly, approachable, and professional demeanour.
- Ability to handle sensitive information with discretion and confidentiality.
- Problem-solving skills and a proactive approach to addressing challenges.
More information about this Receptionist Job
Please go through the below FAQs to get all answers related to the given Receptionist job
- What are the job requirements to apply for this Receptionist job position?
- Ans: A candidate must have a minimum of fresher as an Receptionist
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, M.Com, MA, BSc, MSc, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 12000 and 18000 Monthly. The Salary will depend on the interview. This Receptionist is a Full Time in Pune.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Receptionist is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Receptionist position?
- Ans: There are immediate 1 job openings for Receptionist in our Organisation.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2569085
Job Category Diploma , Office Assistant
Locality Address Chinchwad
State Maharashtra
Country India
About Company
Avana Care
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