Receptionist Jobs Opening in Rhythm speech and hearing clinic at Katraj, Pune
Receptionist
Job Description
Introduction
We are looking for a Receptionist to manage the front desk operations of our clinic and ensure smooth coordination between patients, doctors, and clinic staff. The ideal candidate should be friendly, organized, and efficient, with excellent communication skills and a customer-oriented approach.
This role involves managing appointments, coordinating with doctors, handling payments, and ensuring an excellent patient experience from start to finish.
Key Responsibilities
1. Appointment Scheduling & Coordination
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Maintain the appointment register and update schedules accurately.
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Confirm patient appointments through calls, SMS, or WhatsApp messages.
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Follow up with patients if appointments are not confirmed via message.
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Coordinate with doctors to manage daily schedules and patient flow.
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Adjust appointments in case of delays, cancellations, or emergencies.
2. Front Desk Management
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Open and prepare the clinic before working hours and ensure readiness for patient visits.
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Greet patients politely and provide assistance with check-ins.
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Guide patients regarding consultation timings, clinic policies, and procedures.
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Maintain a professional and welcoming front office environment.
3. Payment Handling & Billing
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Collect consultation fees, treatment charges, and other payments.
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Issue bills and receipts accurately and ensure proper record-keeping.
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Reconcile daily collections and submit reports to the accounts team.
4. Coordination with Evening Receptionist
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Handover appointment schedules, pending payments, and updates to the evening receptionist.
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Ensure smooth transition between morning and evening shifts for uninterrupted operations.
5. Communication & Patient Follow-Ups
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Contact patients for appointment confirmations and reminders.
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Provide information regarding doctors’ availability, services, and clinic timings.
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Assist in rescheduling appointments if required and ensure patient satisfaction.
6. Administrative & Support Duties
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Maintain patient records, case sheets, and reports.
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Handle phone calls, emails, and other inquiries promptly.
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Support clinic staff and doctors with administrative tasks as needed.
Required Skills & Competencies
Technical Skills
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Basic knowledge of MS Office (Word, Excel).
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Familiarity with clinic management software or appointment scheduling tools (preferred).
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Ability to handle POS machines and online payment systems.
Soft Skills
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Excellent Communication Skills – verbal and written in English, Hindi, and/or local language.
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Customer Service Orientation – create a welcoming experience for patients.
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Organizational Skills – manage appointments, payments, and follow-ups efficiently.
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Problem-Solving Ability – handle scheduling conflicts and patient concerns effectively.
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Teamwork & Coordination – work closely with doctors, nurses, and other reception staff.
Educational Qualifications
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Required: Minimum 12th Pass / Diploma in any discipline.
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Preferred: Graduate in Hospitality, Healthcare Administration, or Commerce.
More information about this Receptionist Job
Please go through the below FAQs to get all answers related to the given Receptionist job
- What are the job requirements to apply for this Receptionist job position?
- Ans: A candidate must have a minimum of 0 to 1 year experience as an Receptionist
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Receptionist is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Receptionist position?
- Ans: There are immediate 1 job openings for Receptionist in our Organisation.
Job Particulars
About Company
Pune 
0 to 3 Years 
Salary not disclosed 
Diploma, B.Com, BA, BMS 
