Receptionist Telecaller Job in Gem Hospital Chennai at Perungudi, Chennai

Roles & Responsibilities:

• Handle patient inquiries through calls, WhatsApp,
• Provide accurate information about doctors, timings, procedures, and services.
• Schedule and confirm OPD appointments; coordinate with doctors and front office.
• Follow up on leads for surgeries, procedures, and health checkups to ensure conversions.
• Maintain complete and accurate patient/lead data in CRM software or Excel trackers.
• Make reminder calls, feedback calls, and follow-up calls as per hospital protocols.
• Support marketing campaigns by contacting digital leads and promoting offers/camps.
• Handle patient concerns professionally and escalate to concerned departments if required.
• Prepare daily/weekly reports on inquiries, appointments, and conversions.
• Coordinate with multi-branch teams for referral patients and appointment scheduling.
• Maintain high standards of customer service and communication.

Required Skills

• Excellent communication skills (Tamil & English).
• Good telephone etiquette.
• Ability to handle patients with empathy and patience.
• Target orientation and follow-up skill.
• Qualification: Any degree
• Experience: 0 to 2 years

1. What are the job requirements to apply for this Receptionist Telecaller job position?
   
   • Ans: A candidate must have a minimum of 0 to 3+ year experience as an Receptionist Telecaller


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: LLM, B.Arch, Diploma, Certificate Course (ITI), M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, B.Design, B.FashionTech, BFA, Vocational Training, 12th Pass (HSE), 10th Pass (SSC), Upto 9th Std, No Education/Schooling, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, BACHELOR OF MUSIC, BBS, BFA, Ayurveda PG, BLT, BNYS, BPT, BUMS, DA, DFM (FORENSIC), DM, DOMS (OPTHOLMOLOGY), Master of Public Health, MHA(HEALTH), MPT, ANM, B PEd, B Plan, B Voc, BCJ, BHA, BBT, BLS, BNg, BPA, BPH, BTA, BTH, BTTM, BVA, BVSc and AH, D Ed, D Pharma, M PED, M Pharma, MBE, MBS, Master in Marketing, Master of International Business, MCJ, MFA, MFM, MHM, MIT, MLT, MMS, MPA, MPH, MPHA, MPHW, MPVA, MRM, MRMLV, BFT, MFT, BMS, Other Graduate, Other Post Graduate, Other Course
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This Receptionist Telecaller is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the Receptionist Telecaller position?
   
   • Ans: There are immediate 1 job openings for Receptionist Telecaller in our Organisation.