Receptionst Jobs Opening in Avvlon at Sector 23, Gurgaon, Gurgaon
Receptionst
Job Description
Job Overview:
We are seeking a friendly and reliable Receptionist to join our team. As the first point of contact for customers, you will play a vital role in creating a positive first impression. The role involves handling customer inquiries, managing daily operations, processing payments, and handling telephone calls efficiently.
While fluency in English is not a strict requirement, you should be a good communicator who can interact effectively with customers and staff. The ideal candidate will be organized, personable, and capable of managing various tasks simultaneously in a fast-paced environment.
Key Responsibilities:
1. Customer Handling:
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Greet and welcome customers in a friendly and professional manner.
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Assist customers with inquiries, provide information about products/services, and direct them to the appropriate departments or staff.
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Ensure customers feel valued and address their needs or concerns in a timely manner.
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Handle customer complaints or issues, ensuring a positive resolution and maintaining customer satisfaction.
2. Operational Support:
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Assist with the smooth day-to-day operations of the office or business.
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Ensure the reception area is clean, organized, and welcoming at all times.
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Manage office supplies, equipment, and inventory to ensure smooth operations.
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Perform administrative tasks such as filing, organizing documents, and maintaining records.
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Coordinate with internal departments to ensure the efficient flow of information.
3. Payment Handling:
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Process payments for goods or services, including cash, card, or online transactions.
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Ensure accurate billing and issue receipts to customers.
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Handle petty cash and provide change when necessary.
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Maintain records of financial transactions and report any discrepancies.
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Ensure the payment process is smooth and secure.
4. Telephone Handling:
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Answer incoming telephone calls, take messages, and direct calls to the appropriate person or department.
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Handle customer queries over the phone professionally and provide accurate information when possible.
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Manage appointments and schedules over the phone, ensuring efficient use of time.
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Maintain a neat telephone log for incoming calls, appointments, and customer inquiries.
5. Administrative Support:
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Assist in scheduling appointments and meetings for staff and customers.
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Handle incoming mail, packages, and deliveries, ensuring proper distribution within the office.
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Maintain and update databases, client records, and customer files.
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Assist in preparing reports, documents, and presentations as required by the team.
Skills:
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Good Communication: Clear, friendly, and approachable communication style with customers and colleagues.
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Organizational Skills: Strong ability to manage multiple tasks, prioritize work, and maintain organization.
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Attention to Detail: Ensure accurate record-keeping, billing, and communication.
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Customer Service Orientation: Ability to remain calm and professional when dealing with difficult customers or high-pressure situations.
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Multitasking: Comfortable handling phone calls, customers, and administrative tasks simultaneously.
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Basic Computer Skills: Ability to use basic office software (Microsoft Office, email, etc.) and POS (Point-of-Sale) systems for payment processing.
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Language Proficiency: Ability to communicate in local language(s) and basic proficiency in English (preferred but not necessary).
More information about this Receptionst Job
Please go through the below FAQs to get all answers related to the given Receptionst job
- What are the job requirements to apply for this Receptionst job position?
- Ans: A candidate must have a minimum of 0 to 2 year experience as an Receptionst
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 10th Pass (SSC)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Receptionst is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Receptionst position?
- Ans: There are immediate 1 job openings for Receptionst in our Organisation.
