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Relationship Manager Jobs in Chennai - Bharti Airtel

Relationship Manager

Bharti Airtel
experience-icon 0 Years
salary-icon Not disclosed
qualification-icon Any Graduate
Expired

Posted: 26 Jul 19

Job Description

Relationship Manager - IND29355

Job: Relationship Manager

Band Level : F Sr Executive

Job Type: Standard

Purpose of the Job:
  • To handle the complete customer life cycle management of corporate accounts on telecom products like Mobile, FL , DS
  • To ensure end to end service delivery for corporate by agency CRES ; meeting their requirement as per defined TAT and SLA
  • To front end Corporates and ensure nil escalations
  • To ensure regular service camps / coordinator meets to ensure brand visibility at the corporate as well as customer engagement.

Job Description: 
  • To Ensure 100% service level adherence to business processes
  • To increase Collection Efficiency : 0-60 days (COCP - MO & FL), 60-90 days
  • To enhance the Revenue enhancement -Churn Control (COCP) and Upsell.
  • To manager Manage and up sell existing & new airtel products/services to corporate through its life cycle management process thru the partner team
  • Account Relationship index : (will include parameters like Visit Adherence ,Account Dossier , Complaint per customer ,self care, ebill adoption
  • Reduce Suspense by efficient payment posting & virtual account management
  • Track and monitor on corporate revenue performance of different products/services.
  • Drive virtualization through PFH, Self care and Paperless bill media.

Job Particulars

Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id661420
Job Category Tech Support
Locality Address
Country India

About Company

Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce. Bharti Airtel had over 324 million customers across its operations at the end of March 2015
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