Relationship Manager Jobs in Chennai - Bharti Airtel
Job Description
Relationship Manager - IND29324
Job: Relationship Manager
Band Level : B1 Assistant Manager
Job Type: Standard
Purpose of the Job:
- To handle the complete customer life cycle management of corporate accounts on telecom products like Mobile, FL , DS
- To ensure end to end service delivery for corporate by agency CRES ; meeting their requirement as per defined TAT and SLA
- To front end Corporates and ensure nil escalations
- To ensure regular service camps / coordinator meets to ensure brand visibility at the corporate as well as customer engagement.
What will you do?
- To Ensure 100% service level adherence to business processes
- To increase Collection Efficiency : 0-60 days (COCP - MO & FL), 60-90 days
- To enhance the Revenue enhancement -Churn Control (COCP) and Upsell.
- To manager Manage and up sell existing & new airtel products/services to corporate through its life cycle management process thru the partner team
- Account Relationship index : (will include parameters like Visit Adherence ,Account Dossier , Complaint per customer ,self care,ebill adoption
- Reduce Suspense by efficient payment posting & virtual account management
- Track and monitor on corporate revenue performance of different products/services.
- Drive virtualization through PFH, Self care and Paperless bill media.
Major Challenges :
- Networking and cross functions skills are essential to develop strong circle of influence across the corporate environment
- Internally, needs to align direct and indirect function to deliver the desired outcomes based on agreed SLA and Strategy
You are an ideal FIT if you have:
- Strong Analytical skills
- Very high Excel and financial modeling skills
- High process orientation
- Good communication skills
- Result - Orientation
- High negotiation skills
Qualification & Experience:
- Must Have: At least 2-7 years of work experience in Telco
- Must Have: Engineering Degree
- MBA/Business Administration in Marketing /Ops
Job Particulars
Who can apply Experienced (2 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id661425
Job Category MBA , 1 to 3 Yr Exp , Tech Support
Locality Address
State Tamil Nadu
Country India
About Company
Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce. Bharti Airtel had over 324 million customers across its operations at the end of March 2015
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