Relationship Manager Jobs in Lucknow - Josoft Technologies

Telecaller/ Relationship Manager

OBJECTIVE-

The job of the Telecaller/Relationship Manager consists of assisting the firm in building a strong relationship with customers, identifying new (mutual) business opportunities to increase profitability and sustain customer base, fulfilling its expectation/objectives and maintaining its satisfaction.

Job Description for Telecaller/Relationship Manager

Ø  Required fresher’s or experienced candidates with strong  communication skills and convincing power.

Ø  Responsible for securing new customers.

Ø  Follow up on customers.

Ø  Maintain records of customer details.
Setting sales goals and developing sales strategies.

Ø  Researching prospects and generating leads.

Ø  Contacting  potential and existing customers on the phone and email

Ø  Outbound calling or customer services experience.

Ø  Feedback-mails/phones (communication channel)

Ø  Ability to listen, convince and satisfy the query.

Ø  Scheduling and taking the meetings of the customer in office as well as online meeting through video calling.

Ø  Should have a basic operating knowledge of Computer

Ø  Industry: IT-Software /BPO

Ø  Outsourcing Company/ Software Services

Ø  Functional Area: IT Software, business outsourcing, Internet

Ø  Technologies

Ø  Role Category: Sales

Ø  Should be presentable.

Desired Candidate Profile

Ø   Excellent customer service and sales skills.

Ø  Strong verbal and written communicator.

Ø  Excellent phone and presentation skills.

Ø  Proficiency in Microsoft Office, CRM, and sales software programs.

Ø  Good negotiation and problem-solving skills.

Ø  Education-UG: Any Graduate - Any Specialization,

Ø  Diploma in computer application