Remote Call Center Representative Jobs Opening in Tdx consultancy at Andheri East, Mumbai

We are looking for a dynamic and customer-focused individual to join our team as a Remote Call Center Representative. In this role, you will handle inbound and outbound calls from customers, providing outstanding service and support while working remotely from your home office.

Responsibilities:

• Answer incoming calls from customers promptly and professionally.
• Listen attentively to customer inquiries, concerns, and requests, and provide accurate information and solutions.
• Make outbound calls to follow up with customers, confirm orders, or gather feedback.
• Process orders, returns, and exchanges accurately and efficiently.
• Document all customer interactions and transactions in the CRM system.
• Collaborate with team members and other departments to resolve customer issues and ensure customer satisfaction.

Qualifications:

• Previous experience in a call center or customer service role preferred.
• Excellent verbal communication skills and a clear, professional phone manner.
• Strong active listening skills and the ability to empathize with customers.
• Ability to multitask and navigate multiple systems and applications simultaneously.
• Proficiency in using CRM software and other relevant computer applications.
• High school diploma or equivalent required; additional education or certifications a plus.

Key Competencies:

• Customer focus: Demonstrates a genuine desire to help and serve customers.
• Communication: Conveys information clearly and effectively over the phone.
• Problem-solving: Ability to identify and resolve customer issues efficiently.
• Adaptability: Adapts quickly to changes and new technologies in a remote work environment.

Work Environment:

• Must have a quiet and distraction-free home office space.
• Reliable internet connection and a computer/laptop with headset.
• Willingness to adhere to company policies and procedures regarding remote work.

Benefits:

• Competitive hourly wage with potential for performance-based bonuses.
• Flexible scheduling options.
• Opportunities for career advancement and professional development.
• Comprehensive training and ongoing support.

1. What are the job requirements to apply for this Remote Call Center Representative job position?
   
   • Ans: A candidate must have a minimum of fresher as an Remote Call Center Representative


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE), 10th Pass (SSC)
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 20000 and 35000 Monthly. The Salary will depend on the interview. This Remote Call Center Representative is a Part Time in Mumbai.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Remote Call Center Representative is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Remote Call Center Representative position?
   
   • Ans: There are immediate 1 job openings for Remote Call Center Representative in our Organisation.