Required Customer Support Executive For Travel Industry- Cruise/Flights/Car Rentals Jobs Opening in Calling Genie at Moti Nagar, Delhi
Job Description
2+ years in US Sales process (PPC) (flight)
2+ years in US Sales process (cruises)
Fresher can apply (Communication Skills should be excellent)
Work from Office || Rotational night shift || Immediate joiner preferred || Salary - Hike on current drawn + lucrative incentive || Target oriented role || 5 days working ||
Feel free to call in case you are interested
Job Summary
We are looking for a highly motivated and customer-centric Customer Support Executive to join our travel support team. The ideal candidate will handle customer inquiries, resolve issues, and provide excellent service related to cruise bookings, flights, and car rentals. This role requires strong communication skills, problem-solving abilities, and a passion for the travel industry.
Key Responsibilities
Customer Service & Support
- Assist customers with cruise, flight, and car rental bookings via phone, email, and chat.
- Provide accurate information on travel itineraries, pricing, policies, and availability.
- Address customer queries, complaints, and concerns professionally and efficiently.
- Guide customers through booking modifications, cancellations, and refunds.
- Ensure seamless coordination between customers and travel service providers.
Technical & Operational Support
- Troubleshoot booking-related issues and provide real-time solutions.
- Assist customers with online reservations and payment processing.
- Coordinate with airline, cruise, and car rental partners for issue resolution.
- Keep track of booking confirmations, special requests, and travel documentation.
Sales & Upselling
- Promote special offers, travel packages, and upgrades to enhance customer experience.
- Recommend alternative travel options based on customer preferences and availability.
- Cross-sell additional services such as travel insurance, guided tours, and premium upgrades.
Compliance & Reporting
- Adhere to company policies and travel industry regulations.
- Maintain accurate customer records and transaction details in the CRM system.
- Provide feedback to management on common customer issues and service improvements.
- Stay updated on travel trends, new destinations, and industry developments.
More information about this Required Customer Support Executive for Travel Industry- Cruise/Flights/Car Rentals Job
Please go through the below FAQs to get all answers related to the given Required Customer Support Executive for Travel Industry- Cruise/Flights/Car Rentals job
- What are the job requirements to apply for this Required Customer Support Executive for Travel Industry- Cruise/Flights/Car Rentals job position?
- Ans: A candidate must have a minimum of 2.5 to 3+ year experience as an Required Customer Support Executive for Travel Industry- Cruise/Flights/Car Rentals
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BHM, BSc
- What are the salary requirements for this job?
- Ans: The salary range is between 20000 Monthly. The Salary will depend on the interview. This Required Customer Support Executive for Travel Industry- Cruise/Flights/Car Rentals is a Full Time in Delhi.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Required Customer Support Executive for Travel Industry- Cruise/Flights/Car Rentals is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Required Customer Support Executive for Travel Industry- Cruise/Flights/Car Rentals position?
- Ans: There are immediate 35 job openings for Required Customer Support Executive for Travel Industry- Cruise/Flights/Car Rentals in our Organisation.
Job Particulars
About Company
Calling Genie is a U.S. based online travel company, formed with a motive to provide the best possible fares to its clients and serve passengers with the best customer service. We are here to provide specialized support to book your reservations. We offer passengers with intensive type of travel content by providing one of the foremost vital alternatives of airfares and travel content on the market. We generate selection of low price flights from multiple systems. Customer service is always a most important factor in any business. We lay a strong emphasis on customer satisfaction as we firmly believe in winning the customers' confidence by providing them top notch service. We are built on core values of trust, integrity, high-quality service. We take a deep sense of pride when it comes to treating our customers by providing them a pleasing experience with our user-friendly services.
As an experienced and reputable travel business‚ we offer travel advice and assistance via our call center and easy to use‚ flexible search‚ website. Why make it difficult to browse holiday and flight options? Quite simply our ultimate aim is to get you the very best deals whilst giving you the very best customer service. We′ve been in the travel business for over 2 years and we employ more than 50 travel specialists across several different nationalities.
Our CustomersFor us “Customer Service is an attitude not a department” . We believe and follow this attitude.
