Reservation Manager Jobs in Kollam - Hospitality Sector

Roles & Responsibilities :

Review reservation booked daily.

Review arrival report daily.

Responsible for preparation of occupancy forecast.

Responsible for training staff.

Responsible for implementation of policies and procedures.

Responsible for recording Company/airlines, car rentals, cruise lines, hotels, railways, travel insurance, and package tours....">Travel Agent Rates both in system and correspondence file.

Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis.

Identify Top Producing Accounts ensure proper recognition by Reservation staff.

Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.

Responsible for various Production reports and supply to each department concerned.

Monitoring Telephone Manner and general performance of reservations staff daily.

Ensure special handling of repeats guest and very VIP guest.

Observes and ensures that proper telephone manners are maintained at all times

Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager

Follows up tentative bookings and update reservation status

Reviews no-show and cancelled reservations and processes charges according to hotel’s policy

Review room blocking for Long Stay. Suites and special group request.

Supervising of Group Reservations.

Maintain cordial relations with commercial clients.

Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.

Responsible for work schedule

Responsible for maintaining a Neat and Orderly position at all times.

In general, perform any other duties might requested by Front Office Manager or Room Division Manager.

Job Location : Kollam

Industry Type : Hospitality Sector